BBB Business Review

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This business is not BBB accredited.

Aveda

Additional Locations

Phone: (763) 951-4900 View Additional Phone Numbers 4000 Pheasant Ridge Dr NE, Blaine, MN 55449 View Additional Email Addresses http://www.avedainstitutemn.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Aveda include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 11 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

11 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 4
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 11

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Aveda
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 04, 1989 Business started: 07/10/1978 Business started locally: 07/10/1978 Business incorporated 06/28/1996 in MN
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
www.sos.state.mn.us
Phone Number: (651) 296-2803

Minnesota Board of Barber Examiners
2829 University Ave SE Ste 315, Minneapolis MN 55414
www.bceboard.state.mn.us
Phone Number: (651) 201-2820

Type of Entity

Corporation

Business Management
Sarah McDonald, Complaint Contact Deb Atkinson, Director Customer Relations Suzanne Bettendorf, Executive Director m Dominique Conseil, President Kathie Palmer, Executive Director, Customer Relations
Contact Information
Principal: Sarah McDonald, Complaint Contact
Business Category

Beauty Schools Hair Styling and Services Skin Care Cosmetic Sales by Internet Body Care Products Cosmetics - Wholesale & Manufacturers Hair Products and Equipment

Alternate Business Names
Aveda Corporate Aveda Corporation
Products & Services

According to the information provided by Aveda Institute, this company offers instruction in salon services. Aveda Corporation offers hair care, styling,skin care, body, make-up, and perfume products.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.