BBB Business Review

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This business is not BBB accredited.

Regis Corporation

Additional Locations

Phone: (952) 947-7777 View Additional Phone Numbers 1130 W Frontage Rd, Owatonna, MN 55060 View Additional Email Addresses http://www.regissalons.com View Additional Web Addresses


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Regis Corporation include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 157 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

157 complaints closed with BBB in last 3 years | 41 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 9
Billing/Collection Issues 26
Delivery Issues 53
Guarantee/Warranty Issues 3
Problems with Product/Service 66
Total Closed Complaints 157

Additional Complaint Information

Regis Corporation has a pattern of delayed responses to some of the complaints presented to the BBB.

Customer Reviews Summary Read customer reviews

9 Customer Reviews on Regis Corporation
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 9
Total Customer Reviews 9

Additional Information

BBB file opened: September 21, 1989 Business started: 01/01/1922 in MN Business started locally: 01/01/1938
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Board of Cosmetologist Examiners
2829 University Ave SE Ste 710, Minneapolis MN 55414
Phone Number: (651) 201-2742

North Dakota State Board of Cosmetology
PO Box 2177, Bismarck ND 58502
Phone Number: (701) 224-9800
cosmo@gcentral.com

Type of Entity

Corporation

Business Management
Sara Winters, Customer Service Kate Schneider, Customer Service
Contact Information
Principal: Sara Winters, Customer Service
Business Category

Beauty Salons Day Spas

Alternate Business Names
Beauty Bar Beauty Unlimited Best Cuts BoRics Hair Care Carlton Hair International Chicago Hair City Looks Cool Cuts 4 Kids Cost Cutters Cost Cutters #6976 Cost Cutters Family Hair Care Famous Hair Famous Hair #67145 Fiesta Salons First Choice Haircutters First Choice Styalist First Choice Stylist Great Expectations Hair Salon Hair by Stewarts Hair Excitement Hair Inc Hair Plus Haircrafters Hairmasters Headstart Heidi's Hennessey Salon/Spa Holiday Bronze Holiday Hair Images Images Hair Design Island Haircutters Jean Louis David Magicuts Mastercuts Mia & Maxx Hair Studio Michael of the Carlyle Mitchell's Outlooks Panopoulos Pro-Cuts Progressions Salon Regis Hairstylists Regis Salon Regis Salon #2228 Regis Signature Salon Regis Signature Salon & Spa Sassoon Studio Saturday's Sensations Smart Style Family Hair Salon SmartStyle Style America Supercuts TGF The Beauty Bar Salon, LLC Twin Scissors Vidal Sassoon Vidal Sassoon Academy
Additional Information

According to the information provided by the company, Regis Corporation owns salons and cosmetology schools across the United States, Canada and Puerto Rico.

Products & Services

According to the information supplied by the company, Cost Cutters is a franchise hair salon, providing haircuts, colors, highlights, perms, updos,and facial waxing.


Customer Review Rating plus BBB Rating Summary

Regis Corporation has received 3.68 out of 5 stars based on 9 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.