BBB Accredited Business since 04/01/1970
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A BBB Accredited Business since 04/01/1970
BBB has determined that US Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised US Bank's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2277 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||113|
|Billing / Collection Issues||699|
|Guarantee / Warranty Issues||7|
|Problems with Product / Service||1439|
|Total Closed Complaints||2277|
Customer Reviews Summary Read customer reviews
18 Customer Reviews Customer Reviews on US Bank
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||18 Customer Reviews|
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Minnesota Department of Commerce
85 7th Pl E Ste 500
Saint Paul, MN55101-6013
Business ManagementPrincipal: Christine Hobrough (Regional Market Manager)
Contact InformationCustomer Contact: Regulatory Complaints Lynn Bluege-Rust (Indirect Credit Dept) Michael Boardman (President and CEO) Francis Braun (Director of Operations) Complaint Coordinator Kathy Dahl (Research Operations Mgr) Mark Deraney (Indirect Credit Operaitons Mgr) John Docken Brian Dockendorf (Corporate Compliance) Owner/Manager Lee Reich (Manager) Customer Service
Banks, Copiers & Copier Supplies, Financial Services
Products & Services
According to the information provided by US Bank , this company is a full service financial institution. Their division, Elan Financial, issues credit cards and provides credit card services.
Alternate Business NamesElan Financial Services, U.S. Bancorp, US Bancorp Insurance Services, US Bancorp Investments, US Bank Trust Company NA, US Bank National Association, Elavon, Inc, Business Equipment Financing
BBB Program ParticipationThis company has agreed to use special procedures including arbitration, if necessary, to resolve disputes through their participation in the following programs: BBB Identification, BBBOnLine.
Industry TipsFinancial Planning
If you choose to do business with US Bank, please let them know that you contacted BBB for a Business Review.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview