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BBB Business Review

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BBB Accredited Business since 04/01/1970

US Bank (Headquarters)

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(612) 872-2657View Additional Phone Numbers800 Nicollet Mall, BC-MN-H02T, MinneapolisMN 55402 Send email to US Bank

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BBB Accreditation

A BBB Accredited Business since 04/01/1970

BBB has determined that US Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised US Bank's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2277 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

2277 complaints closed with BBB in last 3 years | 732 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues113
Billing / Collection Issues699
Delivery Issues19
Guarantee / Warranty Issues7
Problems with Product / Service1439
Total Closed Complaints 2277

Customer Reviews Summary Read customer reviews

18 Customer Reviews Customer Reviews on US Bank

Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 17
Total Customer Reviews 18 Customer Reviews

Additional Information

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BBB file opened: 04/01/1970Business started: 01/01/1929
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Department of Commerce
85 7th Pl E Ste 500
Saint Paul, MN55101-6013
(651) 539-1500
http://www.commerce.state.mn.us

Business Management
Principal: Christine Hobrough (Regional Market Manager)
Contact Information
Customer Contact: Regulatory Complaints Lynn Bluege-Rust (Indirect Credit Dept) Michael Boardman (President and CEO) Francis Braun (Director of Operations) Complaint Coordinator Kathy Dahl (Research Operations Mgr) Mark Deraney (Indirect Credit Operaitons Mgr) John Docken Brian Dockendorf (Corporate Compliance) Owner/Manager Lee Reich (Manager) Customer Service
Business Category

Banks, Copiers & Copier Supplies, Financial Services

Products & Services

According to the information provided by US Bank , this company is a full service financial institution. Their division, Elan Financial, issues credit cards and provides credit card services.

Alternate Business Names
Elan Financial Services, U.S. Bancorp, US Bancorp Insurance Services, US Bancorp Investments, US Bank Trust Company NA, US Bank National Association, Elavon, Inc, Business Equipment Financing
BBB Program Participation
This company has agreed to use special procedures including arbitration, if necessary, to resolve disputes through their participation in the following programs: BBB Identification, BBBOnLine.
Industry Tips
Financial Planning

If you choose to do business with US Bank, please let them know that you contacted BBB for a Business Review.


Customer Review Rating plus BBB Rating Summary

US Bank has received 3.87 out of 5 stars based on 18 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.