BBB Business Review
What is a BBB Business Review?BBB Accredited Business since 08/29/2003
The Business Bank
Phone: (952) 847-1100Fax: (952) 847-9016View Additional Phone Numbers11100 Wayzata Blvd Ste 150, Minnetonka, MN 55305-5530www.businessbankmn.comView Additional Web Addresses
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BBB Accreditation
A BBB Accredited Business since 08/29/2003
BBB has determined that The Business Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised The Business Bank's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Problems with Product / Service | 1 |
| Advertising / Sales Issues | 0 |
| Billing / Collection Issues | 0 |
| Delivery Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 1 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topLicensing
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Minnesota Department of Commerce85 7th Pl E Ste 500
Saint Paul, MN55101-6013
(651) 296-4026
http://www.commerce.state.mn.us
Type of Entity
Corporation
Incorporated: May 2000, MN
Business Management
Principal: Mark Lauffenburger (COO)Contact Information
Brad Krohn (CEO) Jan Mohrfeld (VP Compliance) Kerry Ness (CFO) Teresa Tembreull (President)Business Category
Banks
Products & Services
According to the information provided by The Business Bank, this company offers business and private banking, including loans, credit cards, checking/savings accounts, SBA lending, commercial real estate, construction, and permanent financing, cash management services, and Internet banking.
Hours of Operation
Mon: 08:00 AM to 05:00 PMTue: 08:00 AM to 05:00 PMWed: 08:00 AM to 05:00 PMThu: 08:00 AM to 05:00 PMFri: 08:00 AM to 05:00 PMAlternate Business Names
Prime Mortgage, a division of the Business Bank, Prime Insurance Agency, a subsidiary of The Business BankBBB Program Participation
This company has agreed to use special procedures including arbitration, if necessary, to resolve disputes through their participation in the following programs: BBB Identification, BBBOnLine.Industry Tips
BBBTips on Business CreditBBBTips on Saving and Investing
Dont Get Taken to the Bank - Protect Your ATM and Debit Cards
LocationsX
1 Locations
-
11100 Wayzata Blvd Ste 150
Minnetonka, MN 55305-5530(952) 847-1100
(952) 847-1107
(952) 847-1113
(612) 825-1300
(952) 841-1723
(651) 430-9600Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Minnesota and North Dakota. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*The Business Bank is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
Additional Phone Numbers
- (952) 847-1107
- (952) 847-1113
- (612) 825-1300
- (952) 841-1723
- (651) 430-9600
Additional Fax Numbers
- (952) 544-3233
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 10 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Banks
BBBTips on Business CreditBBBTips on Saving and Investing
Dont Get Taken to the Bank - Protect Your ATM and Debit Cards
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
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