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BBB Accredited Business since

Sunrise Banks

Additional Locations

Phone: (651) 265-5600 Fax: (651) 265-5601 200 University Ave W, Saint Paul, MN 55103 View Additional Email Addresses http://www.sunrisebanks.com



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Description

Sunrise Banks' mission is "To be the most innovative bank empowering the underserved to achieve." The bank seeks to radically change the way urban communities and underserved people thrive by empowering them to achieve their aspirations.  The bank offers commercial lending and leasing, relationship banking, mortgage loans, government loans, small business loans, and national products including payments and an employer small dollar loan program.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Sunrise Banks meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Sunrise Banks include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 37 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

37 complaints closed with BBB in last 3 years | 22 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 3
Delivery Issues 2
Guarantee/Warranty Issues 3
Problems with Product/Service 24
Total Closed Complaints 37

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Sunrise Banks
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 23, 2002 Business started: 07/17/1962 in MN Business started locally: 07/17/1962
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
http://www.sos.state.mn.us
Phone Number: (651) 296-2803

Minnesota Department of Commerce
85 7th Pl E Ste 500, Saint Paul MN 55101
http://www.commerce.state.mn.us
Phone Number: (651) 539-1500
general.commerce@state.mn.us

Type of Entity

Corporation

Business Management
David Reiling, CEO Ms. Nichol Beckstrand, President
Contact Information
Principal: David Reiling, CEO
Business Category

Banks Loans Loans - Small Business Real Estate Loans Retirement Planning Service Prepaid Debit/Credit Cards

Alternate Business Names
Franklin National Bank Park Midway Bank Sunrise Community Banks University National Bank
Products & Services

According to the information supplied by the bank, Sunrise Banks serves the inner cities of Minneapolis and St Paul. The bank offers commercial lending and leasing; relationship banking; prepaid cards; government loans; small business loans.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.