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For over 75 years, Border State Bank has proudly served residents and businesses throughout Minnesota, providing friendly, personalized service that is focused on its customers. The bank has eight locations across Minnesota to serve its customers – Badger, Baudette, Coon Rapids, Greenbush, International Falls, Middle River, Roseau and Thief River Falls. Its mission is to provide the highest quality of service and benefits designed around the customers’ needs and wants; this is the foundation of Border State Bank and a guide that is used every day to serve its customers. Member FDIC. Equal Housing Lender.

We offer loans and deposit solutions for all your family or business needs.

Deposit Products
Checking accounts, savings accounts, certificate of deposits and more!

Loan Products
Home, auto, recreational, educational, credit cards and credit loans.

Agricultural Products                                                                                                                     Deposit solutions, lines of credit, and equipment loans.

Business Products                                                                                                                            Small business loans, commercial and real estate construction loans, lines of credit and more.

Digital Products                                                                                                                               Online Banking with Bill Pay, Popmoney and E-statements, 24hr Voice Banking and Mobile Banking with Mobile Check Deposit via our app. 

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Border State Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Border State Bank
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 20, 2009 Business started: 08/09/1935 in MN Business started locally: 08/09/1935 Business incorporated 08/09/1935 in MN
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Department of Commerce
85 7th Pl E Ste 500, Saint Paul MN 55101
Phone Number: (651) 539-1500

Business Management
Robert Hager, CEO Brent Hanson, Director Of Retail Banking Allison Harder, Director of Marketing
Contact Information
Principal: Robert Hager, CEO
Customer Contact: Brent Hanson, Director Of Retail Banking
Business Category

Banks Banking Services Mortgage Bankers


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.