This business is not BBB accredited.
Phone: (763) 230-3915 Fax: (763) 230-3930 View Additional Phone Numbers 700 Mendelssohn Ave N, Golden Valley, MN 55427
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www.home-technology-store.com is web based distributor offering low voltage electronic products to consumers and contractors.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating because it is out of business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
Phone Number: (651) 296-2803
Business ManagementKen Schneider, President
Automation Systems & Equipment Data Communications Equipment & Systems Lighting Systems & Equipment Emergency Response Systems - Personal Speakers - Wholesale & Manufacturers Vacuum Cleaning Systems Vacuum Equipment & Systems Video Equipment - Supplies & Parts Wire & Cable - Electric Fire & Smoke Alarm Systems Home Automation Connectors - Electric Key Control Systems Visual Control Systems Wire Products Amplifiers Electronic Equipment & Supplies - Dealers Home Accessories Intercoms Systems & Services Radio Communication Equipment & Systems Radiotelephone Communication - Equipment & Systems Sound Systems & Equipment Burglar Alarm Systems - Dealers, Monitoring & Service Business Consultants Consultants - Security Security Control Equipment & System Monitors Security Cameras Access Control Systems Security Systems Consultants Computers - Security Equip & Systems Paging Equipment & Service Global Positioning Systems
Service AreaNorth America
Alternate Business NamesKAP, LLC
Products & Services
According to the information provided by Home Technology Store, this company offers home security, home intercom multi-room audio audio/video structured wire.
Industry TipsAuto Repair and Services
THIS LOCATION IS NOT BBB ACCREDITED
700 Mendelssohn Ave N
Golden Valley, MN 55427 Directions
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Additional Phone Numbers
- (866) 523-2146 - Disconnected(Phone)
According to information in BBB files, this business is no longer in business.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: We ordered product on 12-20-13 and paid for Next day air shipping. Its 12-31-13 and no product received. We ordered product on 12-20-13 and paid over 90.00 for next day AIR shipping. We contacted the store multiple times and they stated that the shipping was not up to them, they had no control over the shipping and they stated that we would receive our product by the end of the second week in January 2014 which is 21 days later. They also stated that the company has been closed for 2 weeks.Everytime we call, no matter what option we select we get the same female and get the same load of crap from her. This is outrageous because we paid for next day air shipping. This was an xmas gift and we still dont have our product. They were completely unprofessional, no helpful at all and were not sympathetic what so ever for their mess up. They are not accepting repsonibility for their mistake.
Desired Settlement: We requst additonal 10 percent off of the total purchase price along with a full refund on shipping.
Business Response: Initial Business Response /* (1000, 5, 2014/01/07) */ I have worked with the customer and resolved the issue.
Problems with Product/Service
Read Complaint Details
Complaint: Items sold to me end up not working and I have to pay to have them returned? Now I see a re-stocking fee too. NOT FAIR. I was told that I had to have the adapter I purchased. Later, I was told that the item is not compatible with my alarm system. Why should I have to pay to ship something they should not have sold me?
Desired Settlement: Send me a pre-paid shipping lab
Business Response: Initial Business Response /* (1000, 5, 2013/10/15) */ Our posted return policy is very clear in that the customer pays for shipping back units that are defective or can't be used. There will not be a restocking fee if the items come back in good condition. This situation is no different than if you bought the item from Target - they wouldn't come and get it from you.