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BBB Business Review

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BBB Accredited Business since

Victory Auto Service & Glass

Phone: (651) 403-5958 Fax: (651) 403-5957 2128 Rice Street, Saint Paul, MN 55113 View Additional Email Addresses http://www.victoryautoservice.com/



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Victory Auto Service & Glass is a 2010 BBB Integrity Award winning automotive repair company that takes the utmost care of our customers by giving them honest, dependable service at all five of our metro locations.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Victory Auto Service & Glass meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Victory Auto Service & Glass include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

14 Customer Reviews on Victory Auto Service & Glass
Customer Experience Total Customer Reviews
Positive Experience 14
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 14

Additional Information

BBB file opened: July 06, 2011 Business started: 02/20/1997 Business started locally: 02/20/1997 Business incorporated 02/20/1997 in MN
Type of Entity

Corporation

Business Management
Jeffery Matt, Owner
Contact Information
Principal: Jeffery Matt, Owner
Business Category

Auto Repair & Service

Refund and Exchange Policy
We stand behind our work with an industry leading 4 year/48,000 mile warranty on all new parts.
Service Area
Free WiFi & Computer Workstation, Free Coffee, Pop & Snacks
Alternate Business Names
Victory Auto - Maplewood
Products & Services

According to information provided by the business, Victory Auto Service & Glass provides auto repair and maintenance services on ALL makes and models of vehicles. They also repair and replace auto glass and offer Fleet Services for businesses.

Industry Tips
Auto Repair and Services

Customer Review Rating plus BBB Rating Summary

Victory Auto Service & Glass has received 5 out of 5 stars based on 14 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.