Business ProfileforMatt's Automotive Service Center

From what I've been told so far is: the bill of $2,277.19 is only for an oil change and to assure me that my truck is in fact, not operating properly, and only 1 part will be replaced? I just want to make sure I'm not missing anything? The truck is also a full day behind.When I received that quote, I had already authorized the work order with my initials, almost immediately after the order was signed and I was under the impression that my truck would, in fact, be fixed and repaired with that amount of money, I received a call and was told that the work order amount was ONLY to TEAR DOWN THE POWERTRAIN to determine WHERE the issue was coming from and WHY there was play in the pinion of the driveshaft. What was the inspection for? The inspection alone costed me over $400. Completely unfair.I am a permanently and totally; 100% disabled ************* military veteran. Who feels like I've been cheated and scammed for the prices I've been quoted with only 1 repair being made. The one repair I could have done myself, even being disabled. I brought my truck to you guys, because I do not have the means necessary to do any repairs at my home location, how can I trust anyone that isn't completely up front and honest about what's going on inside another human beings vehicle?

Hello ******. There seems to be some confusion here on our end as your wife approved repairs with us today and we didnt get a chance to go over our findings because you came in to the store before we had even finished testing on all the issues you had going on with your truck. You have a rear differential with major bearing failure and other items we were digging in to for you. The prices you had approved was the time for us to tear down to the point of failure, which was quite extensive, and other testing procedures for your other issues, not just an oil change and inspection. Your vehicle is also not in this location you left a review for, it is in one of our ************ shops. We would be happy to spend time showing and educating you on what is going on with your truck and what is needed, and we can assure you we treat everyone the same, veteran or not as everyone deserves to be treated properly and fairly. Feel free to give our owner a call, ************ or stop in the shop tomorrow, he will be there and is familiar with the repairs that are going on with your truck.