Sign up for our monthly consumer newsletter!

BBB Business Review

Is this your Business?

Consumer Complaints

BBB Accredited Business since 09/27/2013

Automotive Drive Line Service, Inc.

Phone: (651) 426-8700

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by Resolution

Complaint Resolution Log (2)BBB Closure Definitions
11/24/2014Problems with Product / Service | Read Complaint Details
X

Complaint
I was told a scan of my check engine light would be $70 dollars. They then charged me an adsditional 1 hour labor fee for the mechanic to read the diagnostic result. They took by car for a test drive after fixing a Oxygen sensor that was bad. They reported that my car needed struts up front since the rattle they were hearing was coming from worn out front struts. The cost to replace 2 struts would be $approximately $850. I took my car to another mechanic and he said my struts were fine, the noise was from my sway arms in the front. I replaced them both for a total of $23 and the rattle is gone. I was ripped off and will not recommend them to anyone. I told my neighbor and he already new ADL has a bad reputation.

Desired Settlement
One hour mechanic time fee. I replaced the other oxygen by myself earlier and not being a mechanic I did it in one hour. The sensor they replaced is even easier to get to.

Business Response
WE ARE SO SORRY FOR YOUR INCONVENIENCE. WE CHARGE 70 FOR SCANNING OF YOUR VEHICLE WHICH IS A PRICE THAT WE HAVE HAD FOR 10 YEARS EVEN THOUGH WE NEED TO UPDATE OUR SCANNER WITH NEW INFORMATION EVERY YEAR. WE DID CHARGE HIM ONE HOUR TO INSTALL HIS O2 SENSOR WHICH IS A NORMAL CHARGE TO REPLACE O2 SENSORS ON MOST VEHICLES. CONCERNING THE CUSTOMER'S VEHICLE STRUTS, THEY ARE ORIGINAL EQUIPMENT AND HE WANTED TO AN ESTIMATE ON FRONT STRUTS AND WE GAVE HIM ONE WITH QUICK STRUTS, LABOR AND ALIGNMENT. ADL HAS BEEN IN BUSINESS FOR OVER 17 YEARS IN CENTERVILLE AND HAS BEEN CONTINUING TO SATISFY CUSTOMER'S DAY AFTER DAY. ALSO, WE CHARGE ONLY 90 AN HOUR FOR LABOR COMPARED TO MANY OTHER AUTO REPAIR BUSINESS THAT ARE WELL OVER 100.00 AN HOUR.


SINCERLY,

*****

05/13/2014Problems with Product / Service | Read Complaint Details
X

Complaint
2008 Chev Tahoe in for repair.Had vehicle back 5 times.Problem still there.Had to bring to ********** to finally get repaired.


2008 Chev Tahoe had starting issue.ADL first repaired throttle body $648 parts $428 labor $180.on 1-29-14.Then on 2-7-14 had same problem ADL replaced ignition case,switch and cylinder $765 parts $448 labor $270.Then same problem,back in 3 times Feb 10,12,and 16.Problem went away until March 22,but same old problem came back.ADL incapable of repairing issue at my expence so I was forced to bring it to ********** in White Bear Lake,Mn.Polar replaced fuse block and problem solved $948.Chev informed me that ADL left negative battery cable loose and also charged way too much for the parts they installed,and their labor charge was also very high.Chev cost for throttle body is $250 and ignition parts are $180.I returned to ADL on 4-16-14 and ***** (owner)of ADL stated that he marks up parts high in case someone comes back for warrenty issues.ADL had mechanics that were over their heads for this kind of repair and never did fix the problem.Then to charge me high costs for repairs that they guessed about and then raised costs of parts and labor at my expense is very poor buisness practice.I would never reccomend their shop to anyone because they take advantage of their customers !!!!!!!

Desired Settlement
Return half of my money because they had my vehicle for 2 1\2 weeks off and on inconveniencing me on a repair that they could not fix and their way too high of cost of repair,taking advantage of people

Business Response
I wrote this customer a check for $350.

Industry Comparison| Chart

Auto Repair & Service, Four Wheel Drive Vehicles - Repair & Service, Tire Changing Equipment, Auto Services - Oil & Lube, Auto Services, Wheel Alignment, Frame & Axle Service - Auto, Tire Repair, Mufflers & Exhaust Systems, Lubricating Service - Automotive, Brake Service, Auto Repair - Maintenance, Auto Repair - Power Steering, Auto Repair - Tune-Up, Auto Repair - Steering & Suspension, Auto Diagnostic Service, Auto Air Conditioning, Tire Dealers, Brake Service Equipment, Drive Shafts

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.