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BBB Accredited Business since

BB Wheels

Additional Locations

Phone: (320) 333-2155 Fax: (320) 961-2155 32989 249th Ave, Albany, MN 56307 http://bbwheelsonline.com View Additional Web Addresses



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

According to the information provided by BB Wheels, they are a family owned business located in Minnesota that specializes in delivering wheels & tires anywhere in the US & Canada. We pride ourselves on small town service & leading low prices!


BBB Accreditation

A BBB Accredited Business since

BBB has determined that BB Wheels meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for BB Wheels include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

4 Customer Reviews on BB Wheels
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 4

Additional Information

BBB file opened: March 27, 2014 Business started: 03/05/2010 Business started locally: 03/05/2010 Business incorporated 03/05/2010 in MN
Type of Entity

Corporation

Business Management
Shannon Bertram, Owner
Contact Information
Principal: Shannon Bertram, Owner
Business Category

Auto Parts & Supplies - Custom Wheels/Rims Wheels Tire Dealers

Refund and Exchange Policy
You may return most new items within 30 days of delivery under the following conditions: Any products that were purchased with "Free Shipping" will be subject to a 15% "Outgoing Shipment Fee / Restocking Fee". This fee will be deducted from your refund and is based upon the original purchase price of the items being returned. While we understand this fee may be potentially disappointing for our customers, we always like to be upfront and remind you that this fee is not a source of profit for BB Wheels. This policy is designed to offset the original shipping cost that BB Wheels incurred to send your products to you. Return shipping cost is also the customer's responsibility. When shipping items back, please call us at (320) 333-2155 prior to sending to receive return authorization information.

If your return is a result of a an error on our part, BB Wheels will waive the restocking fee and normally issue return shipping labels. If you receive wheels that do not fit your vehicle and you did not discuss fitment with us prior to ordering or we informed you that they would not fit and you ordered them anyway, BB Wheels will not cover the return shipping cost or waive the 15% restocking fee. At the discretion of BB Wheels, a partial or no refund may be given if the product and/or the product's packaging is not returned in like new condition. No refund will be given if the items have been mounted and/or balanced, no exceptions, sorry. Please test all fitments before mounting and/or balancing.
Service Area
United States & Canada
Products & Services

Delivery of aftermarket wheels & tires anywhere in the US and Canada. Check out our wide selection and industry leading low prices with fast delivery at www.bbwheelsonline.com or www.smalltowntire.com


Customer Review Rating plus BBB Rating Summary

BB Wheels has received 5 out of 5 stars based on 4 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.