BBB Accredited Business sinceAdditional Locations
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According to the information provided by BB Wheels, they are a family owned business located in Minnesota that specializes in delivering wheels & tires anywhere in the US & Canada. We pride ourselves on small town service & leading low prices!
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A BBB Accredited Business since
BBB has determined that BB Wheels meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for BB Wheels include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
Type of Entity
Business ManagementShannon Bertram, Owner
Auto Parts & Supplies - Custom Wheels/Rims Wheels Tire Dealers
Refund and Exchange PolicyYou may return most new items within 30 days of delivery under the following conditions: Any products that were purchased with "Free Shipping" will be subject to a 15% "Outgoing Shipment Fee / Restocking Fee". This fee will be deducted from your refund and is based upon the original purchase price of the items being returned. While we understand this fee may be potentially disappointing for our customers, we always like to be upfront and remind you that this fee is not a source of profit for BB Wheels. This policy is designed to offset the original shipping cost that BB Wheels incurred to send your products to you. Return shipping cost is also the customer's responsibility. When shipping items back, please call us at (320) 333-2155 prior to sending to receive return authorization information.
If your return is a result of a an error on our part, BB Wheels will waive the restocking fee and normally issue return shipping labels. If you receive wheels that do not fit your vehicle and you did not discuss fitment with us prior to ordering or we informed you that they would not fit and you ordered them anyway, BB Wheels will not cover the return shipping cost or waive the 15% restocking fee. At the discretion of BB Wheels, a partial or no refund may be given if the product and/or the product's packaging is not returned in like new condition. No refund will be given if the items have been mounted and/or balanced, no exceptions, sorry. Please test all fitments before mounting and/or balancing.
Service AreaUnited States & Canada
Products & Services
Delivery of aftermarket wheels & tires anywhere in the US and Canada. Check out our wide selection and industry leading low prices with fast delivery at www.bbwheelsonline.com or www.smalltowntire.com
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview