BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Tower Auto Mart, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Tower Auto Mart, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
Phone Number: (651) 296-2803
Minnesota Department of Public Safety
444 Cedar St Ste 133, Saint Paul MN 55101
Phone Number: (651) 201-7000
Type of Entity
Business ManagementMorteza Salehi, Owner/President
Auto Dealers - Used Cars
Products & Services
Tower Auto Mart, Inc. sells the following brand(s): All Maks and Model
Tower Auto Mart, Inc. offers the following product(s): Used Vehickels
Method(s) of PaymentCashier Check, Credit Card
Refund and Exchange PolicyNo Refund/Exchange
Alternate Business NamesTower Auto Sales
Products & Services
According to the information provided by Tower Auto Mart, Inc., this company offers used car sales and services.
Industry TipsBUYING A USED CAR USED CAR WARRANTY LAW
5273 W Broadway Ave
Crystal, MN 55429 (763) 951-8000 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (763) 535-8060(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: From the day I bought the car it had issues. When I brought it back to them he said it was computer problems. They fixed it and charged me $430.00. The computer still was giving me problems, the brakes also went out. I took it to another mechanic to fix the breaks and after examing thecar he said that he felt the car had more miles on it than what it said it had. I feel like I was mislead when I bought the car, and that maybe they somehow rolled back the mileage. The manager at Tower Auto is now avoided me and will not returm my phone calls. I alo would like to have it investigated to see if they are selling cars that have higher mileage on them then they are disclosing. I feel like they are selling "lemons" knowingly and I don't want this to happen to anyone else. Product_Or_Service: 2003
Desired Settlement: DesiredSettlementID: Refund I would like to be reimbursed for the repair cost that I was charged that did not fix the problem. I also would like them to issue me a formal apology and some type of other compensation for the time and hassle that purchasing this car from them has caused.
Business Response: Initial Business Response /* (1000, 10, 2013/12/03) */ The car was purchased from Wells Fargo Financial Acceptance at Minneapolis Auto Auction on )4/13/2011 with 111,849 miles by Tower Auto Mart Inc. and sold to Mrs. *************************** on 11/20/2012 with 112,190 miles with 1,000 miles/ 30 days (whichever comes first ) warranty on lubricated moving parts of Engine and Transmission internally. The repair of the transmission computer was done on 04/01/2013. we sent the computer to BBA Reman for repair which has Limited Lifetime Warrenty. I always responded and took her calls and never ignored her. the last call she made was that she had some interior light issue and she was relating it to the transmission computer, which was fixed. I did tell her that we can check and fix her problem but she has to pay for the repair which she believes since she bought the car from us we have to take care of the car. It is against the law to roll back the odometer in any car and State will not tolerate it. The minimum penalty is losing the dealer license. Sincerely. ************** President.