BBB Accredited Business since
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A great deal on a top shape used car doesn't have to be an unobtainable goal. At Koppy Motors serving Hinckley, MN 55037 we can get you the used car that's going to change your life.
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A BBB Accredited Business since
BBB has determined that Koppy Motors of Hinckley meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Koppy Motors of Hinckley include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
Phone Number: (651) 296-2803
Minnesota Department of Public Safety
444 Cedar St Ste 133, Saint Paul MN 55101
Phone Number: (651) 201-7000
Type of Entity
Business ManagementDaniel Koppy, President Nancy Johnston, Administrative Russ Johnston, Manager
Auto Dealers - Used Cars Recreational Vehicles - Dealers Concierge Services Auto & Truck Brokers
Alternate Business NamesKoppy Inc
Products & Services
According to the information provided by Koppy Motors of Hinckley, this company offers pre owned vehicles and RV's, new car concierge and consignment sales.
Industry TipsBUYING A USED CAR USED CAR WARRANTY LAW
320 Fire Monument Rd
Hinckley, MN 55037 (320) 384-6300 (866) 243-6300 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (866) 243-6300(Phone)
Additional Email Addresses
- - Additional Business Login
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: Purchased car from company and check engine light went on 10 minutes later, resulting in $1,800 worth of repairs that needed to be completed. I emailed the sales person so I could provide the information and received no reply. The check engine light went on again an hour before this review and will have more repairs. There should have been disclosure on the extent of issues with the vehicle despite the "sold as is" condition of the vehicle. I will never purchase a vehicle from this company again.
Per the Sales Rep involved in the sale of the car:
I told **** and his Dad both about the flex exhaust hose had a leak in it that's why it had exhaust noise. Also I drove the car for a couple days myself, and put a couple hundred miles on it without any issue. They took it out for a long test Drive with no problems. Runs good and sound - No problems that I'm aware of.
I never got a email or phone call from **** or his Dad about the check engine light, or we could of had them bring into our shop to get checked. They were told it was a Banked owned unit on Consignment, and being Sold As Is - for which they signed and acknowledged. Dad asked him twice if he wanted to Buy the car and **** said yes.The car ran great when they drove it and never called me about the Engine light. I find it very hard to believe it came on 10 min. after he left - They test drove it for a good 30 min. Drive.. Thanks Russ
Koppy Motors Summary
The car was a Bank Owned car, and was 'Sold As Is'. However, had we been contacted about issue, as a 'Goodwill' gesture, we would have invited customer in, & without charge, to plug into car and we could have possibly been able to identify why check light came on. At that point, we could have assisted with parts at a reduced price, and a referral to a local shop where we do quite a bit of business so customer was happy.
The offer for a free scan on the 'Check Engine' light still stands.
I am rejecting this response because:
I did reply to your "thank you" email the day after the purchase without comment. The repair I had wasn't for a flex exhaust hose as you mentioned. We were never told about the vehicle being "Banked owned unit on Consignment."
The fact that you drove the car and we took it on the test drive doesn't change the fact that the check engine light went off ten minutes after purchase. The car is now in the shop for two other issues one for a second check light issue and another issue noticed by the mechanic (three total issues)
At this time, I cannot trust the company's reputation, response or offer to scan the car or reduced parts.