I purchased a car and was lied to about what was wrong with it and they deliberately tried to cover up the problems.
I purchased a 2000 Honda Prelude from Koppy Motors on December 23rd, 2011. I paid $6499 plus $250 for a warranty that apparently hardly covers anything. When I went to test drive the car they told me that the check engine light was on but they checked it and it was just on because it was missing an oxygen sensor because of the custom exhaust system. The car however does not have a custom exhaust system but just a muffler. So when I test drove it the light came on and I just thought that it was because of the oxygen sensor as they had told me. An oxygen sensor is about $30 so I figured okay this car is worth buying. However when I got home with it, I learned otherwise. I checked the light myself and found out that the car was misfiring in all 4 cylinders and that there was insufficient flow in the exhaust gas recirculation valve and ports. They didn't tell me about any of that and I am going to school at Dunwoody to become a mechanic so I know that there is no possible way that the light could have been for an oxygen sensor because it could not have just fixed itself and not shown up the next time I checked it. They had to have known about these problems all along and that is why they were willing to lower the price slightly. They just wanted to dump the car on the next unsuspecting customer so they wouldnt have to deal with the problems. I called the Honda dealership and told them what was wrong and they told me it would cost $450-$500 to fix it. The labor alone would be about $315 because they would have to drill out the ports on the intake manifold and clean them out with a wire brush, then replace the plugs in the holes. They would also have to replace the egr valve which would cost at least another $150 so that puts it around $450-$500. I recently went online and did some research on this company and if you were to google koppy motors and read the reviews, the average rating is 1 star out of 5, and most of the people say that they were lied to about their cars condition and the warranty they purchased hardly covers anything. This company is a bunch of scam artists looking to screw over the next unsuspecting customer and I believe something needs to be done about it.
I believe they should have to pay for the repairs on my car or at least cover the labor, which would be about $315. I feel I have been wronged and they should make it right.
Business' Initial Response
When ***** arrived to test drive the Honda Prelude, the Salesrep informed him that the car's engine light was on, and that the codes pulled from our handheld scanner, indicated "multiple misfire". ***** was told that this code could be set off by any number of conditions, but, that in our opinion; it would be a minor repair. (No dollar amount was ever discussed.)He was also told that the car did have a partial custom exhaust system. The muffler has been totally replaced with a non-factory option, boasting better performance, while operating outside of normal OEM parameters. ***** was informed that this MAY be the cause of the engine light, however, it was only an opinion, and regardless of cause or issue, ALL vehicles of this age and miles are sold 'As Is'. The Salesrep asked ***** if he would like to wait until Monday to make the purchase, mainly because his financing was not arranged, and it was late in the afternoon before Christmas. His mother offered to write a check, for the full amount, and ***** wanted the car that night. He was told that he was welcome to bring the car to a mechanic prior to signing any paperwork, or taking possession of the car. He refused our offer to have inspected, instead, calling his father, and asked his advice. His father told him to buy it, and he did. He then proceeded to sign all the paperwork, including multiple forms stating he knew and agreed to, he was purchasing the vehicle 'As Is'. ***** also purchased a powertrain warranty, which is for specific coverage on internally lubricated engine parts, transmission and drive system. It is specific to covered components, as explained and outlined in contract that ***** signed.
We received a phone call from ***** about a week and a half after purchasing his vehicle, stating that he had the 'check engine' diagnosed, and it had a restriced manifold, and a bad EGR valve. ***** indicated he felt we were liable for repairs. We reaffirmed out position, and that he had signed a contract stating that he had bought the vehicle 'as is', and no other promises or commitments were made, which he also signed. We did however, offer to assist him in getting parts at a reduced cost, and offering a new customer discount in our shop, if he wanted to proceed with repairs. ***** refused our offer, and indicated he wanted "all or nothing". If we did not pay for the repairs in full, he was going to "blast us on the internet".
Our offer to ***** still stands: for him to purchase any parts needed at our employee cost, and we also extend to him a reduced shop rate, both of these in an effort to assist him in taking care of his vehicle issue at a reasonable expense.
Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I really should have read the reviews before purchasing from this company. All of the reviews online said that their experience was lies on top of lies. I seem to be having the same experience. First of all, I was not told it was a misfire. I was told that it was an evap. code for an oxygen sensor. As I am going to school to be a mechanic. I know that an evap. code and an EGR restriction code are two totally different things and that a muffler could not possibly cause an engine to misfire unless it were clogged but in that case the car would not even start. I checked the codes myself when I got home with my own scan tool. They were for exhaust gas recirculation (EGR) insufficient flow, misfire in all for cylinders, and random multiple misfire. The EGR code would not show up as an evap. code it shows up as an emissions code. The code for an oxygen sensor would be p0136 or p0137 and neither of those were present. The reason for the misfire is most likely the clogged EGR ports but I cant be sure until they are unclogged. It could be a number of things that have to do with the distributor or spark plugs/wires. I was also never told that I could have a mechanic check the car out before purchasing it. They told me they had their mechanic inspect it. They never gave me any specifics on the warranty and I never received any paperwork explaining the warranty. I never had the opportunity to read any of the paperwork as I was rushed through it and just told to sign all of these places. This car also burns a good amount of oil so technically with what he is saying (coverage on internally lubricated engine parts) I could have my piston rings replaced under warranty because there are oil jets that spray oil up to lubricate them. They are most likely worn beyond manufacturers specification so blow-by is occurring and the oil is going into the combustion chamber. Anyways back on topic. I was also never told that I would be able to get parts or service at a discounted rate. I also do not trust them to drill holes in the EGR ports to clean them out and not get metal shavings into my engine because they cant even read a damn engine diagnostic tool. So no I do not want them to fix it and no I do not need parts at a discounted price but I would like them to pay for repairs done by a certified Honda trained (PACT) technician. I am not asking for them to pay for everything but I do expect something to be covered. The phone call was not a week and a half after purchasing the car it was more like two days and I left a message and they said I would receive a call back. I waited a week and then called back because I figured they weren't going to try to help out a customer and I would have to take the initiative and call them myself. Seeing as how it took them nearly three weeks to respond to this who knows how long it would have taken them to call me back. I cannot believe that they can stay in business with this shitty customer service and all of these lies. I also never said i was going to "blast you on the internet." You told me that you were going to offer to pay for some of it but you saw my review I left on google and said that you would not even bother to help me. I now see why all of those other reviews were so negative and how true they are. Enough said.
Business' Final Response
***** ***** of Koppy Motors called to indicate that he has spoken to Mr ***** about his complaint (as well as some comments written in a Google Review), and that Mr ***** has indicated that he wishes to "withdraw" his complaint.
Mr ***** also indicates that Koppy Motors' original offer to participate in the repair process still stands.