Was promised a written warranty for parts when work was done. Afterward the said they don't do any warranty in writing. Also installed cheaper part.
I bought a 2005 Honda Pilot on 7-12-2014 for $12,640.32 and put $100 cash down. They ask for 2 checks totaling in the amount of $1400 to hold on to until I can pay it later. They told me to tell the bank when they call that to say I paid the total amount of $1500 in full. They assured me the car was in great shape and never had any accidents. On 7-18-2014 I went with my husband and paid the $1400 and put it on his credit card. I got my 2 checks back only to see later that they had ripped out my signatures. While we were inside the establishment, one of the salesman name **** went to fix the loose rear view mirror on the car. On the way home, the check engine light came on. On 7-20-2014 we took the car to get it checked out by a mechanic and was told that it was the transmission. On 7-22-2014 we dropped off the car back to Carmotive to have them look at it. We got a call back from **** confirming that the issue indeed was the transmission. It would cost us $500-$700 for a brand new one with a lifetime warranty. My husband talked to **** and agreed to pay $500 for it. The next day, on 7-23-2014 we went back to Carmotive. We first met with **** and was told that now it's gonna cost $800. The manager name **** then came in and said That there is no new one. There is a rebuild one for $800 with a 6 months warranty or a $500 used one with 90 days warranty. **** urged me to go with the $800 rebuild due to durability and warranty. After some back and forth, I decided on the $500 used one. We would put $250 down, and then pay the remaining $250 on the 10th of August. I demanded that I get the warranty in writing before I put down any money. They proceeded to tell me that they can't do that until the part is ordered and the work is done. I refused. They assured me that they will have it for me. I reluctantly agreed. **** then ask if I can I pay in cash because their credit card machine is down. I told him no I didn't have cash. He told me if I can take cash from my credit card. I said no. He then suggested that can I get it and come back tomorrow? Again, I said no. He then said to try my credit card because sometimes the machine works and sometimes it doesn't. We charged $250 on it. On 7-25-2014, after speaking with a mechanic, I called **** and said I would rather go with the $800 rebuild one. He was really pleased with my new decision and assured me it was a better deal because of durability and warranty. The new payment deal would then be $250 on 8-10-2014 and $300 on 9-10-2014 plus the $250 I had already paid. Total of $800. On 7-30-2014 we went to pick up the car, and first met with will. He asked me about the new payment plans and I went over it with him. He handed me the keys, and I asked for the warranty papers. He told me they don't have it. I demanded for them. He then went and got ****. **** then started to tell me they don't do written warranty. I reminded them that they told me, once they have the part, and the work is done then they will have the warranty papers. They claim to never have said such a thing. We went back and forth. I took out the receipt that I made the first $250 on the transmission. I told mike that If he didn't have any written warranty documents then for him to write down the total $800 cost of rebuild transmission, The 6 months warranty, and the $250 that I already paid. He refused, and said they don't do anything in writing. I then told him to take his car back and that I'm leaving. He told me he would have it towed at my cost. My wife and I drove the Honda Pilot across the street and called the police. When the officer arrived we filed a report. He advised us not to leave the car there, or go there again, and also to dispute the charges and take them to court. So we left with the car. On 7-31-2014 the very next day we took the car to a mechanic to have the transmission inspected. He Informed us that it was a used one and not a rebuild.
After the incident we posted our story on facebook and got many replies of the same shady experiences they had with that particular Carmotive. They would say first put down X number of dollars. Then in a few weeks ask for more. Then again in a few weeks ask for more. Once the purchaser refuse then they threated to repo the car and the purchaser would lose the money that they had put down. Luckily for us we didn't have the car that long. At this point, We don't know what they will come up with next. We would like to void the contract, give them their car and give us our money back in full.
Received business response via fax to BBB.
Scan of original is attached; text of letter reads as follows:
"Re: Case #******** ******* ****
In response to your letter regarding ******* ****; Mrs **** came in on July 12, 2014 and purchased a 2005 Honda Pilot VIN *****************. At this time Mrs **** signed an As-Is warranty as well as denying a service warranty on her vehicle.
On July 20, 2014 we were informed that Mrs **** brought the vehicle to a mechanic due to a check engine light coming on. We informed Mrs **** to bring the vehicle in and that we would have it inspected. After the inspection we were notified that the transmission was faulty on the vehicle. **** ******* called the ****'s and explained that indeed the transmission was faulty and that the vehicle would need to be replaced. He also explained that they did not purchase a service warrant on the vehicle. Mrs **** explained to Carmotive that they could not afford a new transmission. Although Mrs **** did not purchase a Service warranty that was offered to her at the time of her purchase, Carmotive offered to assist the ****'s in purchasing and installing a transmission. **** asked Mrs **** to come in and sit down and discuss instillation of a transmission. At that point, **** explained to Mrs **** what the cost would be for a used or rebuilt transmission. After learning the cost of both, Mrs **** decided to install a used transmission. After the vehicle was completed, Mrs **** was called that the vehicle was ready to be picked up. When Mrs **** arrived, she asked **** for warranty papers on the vehicle. **** explained that there were no warranty papers given and in essence there was no warranty given on the transmission. When Mrs **** left with the vehicle, it was in proper working order. Carmotive was lawful in purchasing and installing the transmission for Mrs ****. In addition, Mrs **** still owes $500 for the installation of the transmission.
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