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          Burnsville Motors has 1 locations, listed below.

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            Business ProfileforBurnsville Motors

            Used Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            8 complaints closed in last 3 years

            5 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/21/2022

            Years in Business: 2

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            According to the information provided by Burnsville Motors this company offers Used car dealership with full service department 

            Business Details

            BBB File Opened:
            3/17/2008
            Years in Business:
            2
            Business Started:
            7/1/2021
            Business Started Locally:
            1/1/2003
            Business Incorporated:
            3/12/2021
            Accredited Since:
            2/21/2022
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • J&F Automotive II LLC DBA Burnsville Motors
            Business Management
            • Jordan Britt, General Manager
            • Krelando Ristani, Manager
            Contact Information

            Principal

            • Jordan Britt, General Manager
            • Krelando Ristani, Manager

            Customer Contact

            • Jordan Britt, General Manager

            Industry Tip

            BBB Tip: Buying a used car

            Customer Complaints

            8 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/24/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            This is my second compliant with this company within a six month period for issues with my vehicle, since my purchase on April 15, 2023. The check engine light has been ON from April 16, 2023 to present day, October 24, 2023. My previous complaint in June 2023, was about paying to get my vehicle fixed for overheating, missing hoses, leaking hoses, missing gas sensors, etc. Now Im waiting for a an exhaust sensor that supposedly was order over two months ago and Ive heard NOTHING from the service department. So I decided to take my vehicle to another mechanic and get a second opinion. This mechanic informed me that this vehicle, 2014 Jeep ********************** is a SALVAGE VEHICLE. The mechanics asked was I aware I was being sold this type of vehicle, I said I was not informed. Something needs to be done IMMEDIATELY!! At this point in time waiting to get my vehicle properly repaired is not a option. They havent fixed it correctly in six months why would I think they would fix it now. This has been the worst customer experience Ive ever encountered. Please help me resolve this ongoing issue.
            Read More

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Dan L

            07/07/2023

            Bought a 2018 Honda Pilot with a 3 month/3000 mile warranty. While I will admit the response time and willingness to talk to people was good, the willingness to figure out a solution was not. The day after I bought the car the transmission light comes on, call on it immediately. End up taking it back in a couple weeks later, because they are so busy in service, and let them keep it for 5 days to take a look. They add shutter guard, which does nothing to address the fact, and the warning light comes back on again. Their service department suggest I take it to my own repair shop, and let them file the warranty claim since Burnsville Motors shop is very backed up. My mechanic informs me that warranty will cover $1500, which, for a torque converter is $3000 short of coverage. Burnsville Motors is unable to offer any solution, and says that is the warranty I bought and it is as-is and now I am out an extra $3000+. It was my understanding the warranty would cover the powertrain, and while it does, I did not realize it was only to $1500. I feel this should of been explained, AND on my fault, I should of read it better. I put the blame on both of us for that as it is always buyer beware in these situations, but this has been a 6 week process to get here now, and it is has been incredibly frustrating. I do not feel the warranty was explained well. I understand cars can test out just fine one day, and then the next day have a failure, but it seems crazy that this warning light was not seen before I bought it, as it comes on 75% of the time when I drive above 60 MPH. I do not feel they thoroughly tested this car and would of appreciated a solution where they could of kicked in to help with repairs. I am very disappointed in Burnsville Motors, and will not do business with them again.

            Local BBB

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