Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

White Bear Mitsubishi has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforWhite Bear Mitsubishi

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    3.91/5stars

    Average of 11 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    4 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/16/1991

    Years in Business: 32

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    According to the information provided by White Bear Mitsubishi/Suzuki, this company offers the sale of new and used vehicles, service, maintenance, repairs, vehicle detailing, and automotive accessories.

    Products & Services

    New Mitsubishi vehicles, Used vehicles - all makes and models, Automotive parts and accessories

    Business Details

    Location of This Business
    3400 Highway 61 N, White Bear Lake, MN 55110-5236
    BBB File Opened:
    8/14/1991
    Years in Business:
    32
    Business Started:
    9/1/1991
    Business Started Locally:
    9/1/1991
    Business Incorporated:
    9/1/1991
    Accredited Since:
    8/16/1991
    Type of Entity:
    Corporation
    Business Management
    • David Roen, President/Owner
    • Richard Herod III, General Manager/ Owner
    • Valerie Kennedy, Controller
    Contact Information

    Principal

    • David Roen, President/Owner
    • Richard Herod III, General Manager/ Owner
    • Valerie Kennedy, Controller

    Customer Contact

    • Richard Herod III, General Manager/ Owner
    Additional Contact Information

    Fax Numbers

    • (651) 483-8649
      Primary Fax
    • (651) 483-4397
      Other Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/18/2021

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I bought a 2015 Outlander. On 9/6/2021 the car would not move forward. I had it towed to an autoshop near my home and was told #1 PD011 V.V.T system (intake) #2 P0016 crank/car position phase cleared codes still no start, ran compression check, cylinder #1 175 psi.#2 cylinder 50 psi, cylinder #3 40 psi cylinder 4 50 psi. bill for diagnosis 130.00/ mechanic note on receipt vehicle has jumped timing chain & most likely bent valves. Will need to rebuild or replacement of engine, Customer to bring vehicle to dealership for warranty repair. I had it towed to location. They checked my car out and said it was my fault because I am missing 30 thousand miles of oil changes, they want receipts of oil changes that I had it done at other places. I found two, and my brother in law has changed the oil and he did not keep receipts. I never got a sticker on my window to let me know when to bring in my car. My advisor asked if anyone ever called me to remind me to bring in my car I said no. My car is sitting there in the lot. I need my car. I am almost done paying it off. Mitsubishi is putting the blame on me. It is under warranty and has little miles. I need help with this issue, they are trying to charge me $12,000.00 or a used engine 5 to 6 thousand for a used engine. I have been with out my car since 9/6/21. I am a health care worker and work 16 hours a day due to Covid. Any assistance with my case would be so much appreciated. My advisor told me they might cover it but now they took him off my case and I am dealing with a service manager named Tom Magill. I got a rental car for free thinking they were going to fix my car under the warranty. When I returned the rental car after a week my advisor was acting very different towards me. I never saw a check engine message in my car. I think they do not want to fix it and are blaming me for the engine going out. I do have the receipt from the autoshop I first took it to and I did find two receipts where I took it.
    Read More

    Customer Reviews

    11 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Ken D

    1 star

    10/23/2023

    White Bear Mitsubishi is harassing me and my family with mailings, cell phone calls, and home calls about an Airbag Recall. We have had the car there twice (with an appointment) only to be told after we were there that they did not have the part. A third time our appointment was cancelled the day before because there was no part available. We were told they would let us know when the part comes in. Three years now and no call that the part is in. JUST MULTIPAL CALLS AND RECORDING EVERY WEEK TO MAKE AN APPOINTMENT. I have asked to be removed from their call list, does not happen. Asked to speak to a supervisor, does not happen. NEVER do business with White Bear Mitsubishi!!!!

    White Bear Mitsubishi Response

    10/30/2023

    *************** morning. I am sorry to hear about your experience. We have a new system that is helping us contact customers with recalls - and I'm wondering if something is perhaps wrong with their system?Would you be willing to e-mail me at ********************************************* or call me at ************.I would certainly like to get to to the bottom of this - and help turn your perception around of what has occurred.

    Local BBB

    BBB of Minnesota and North Dakota

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.