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          Walser Automotive Group, LLC has 1 locations, listed below.

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            Business ProfileforWalser Automotive Group, LLC

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 5 Customer Reviews

            Customer Complaints

            11 complaints closed in last 3 years

            3 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/2/1988

            Years in Business: 68

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            According to information supplied by the company, Walser Auto Group offers the sale and service of new and used vehicles.

            Products & Services

            According to the information provided by Walser Chevrolet Mazda, this company sells and services new and used cars, trucks and vans. The company also provides a complete collision, paint, and parts shop.

            Business Details

            BBB File Opened:
            2/1/1988
            Years in Business:
            68
            Business Started:
            1/1/1956
            Business Started Locally:
            1/1/1956
            Accredited Since:
            2/2/1988
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Andrew Walser, CEO
            • Peggy Porter, Executive Assistant
            • John Brennan, Senior Vice President
            Contact Information

            Principal

            • Andrew Walser, CEO
            • John Brennan, Senior Vice President

            Customer Contact

            • John Brennan, Senior Vice President
            Additional Contact Information

            Fax Numbers

            • (952) 351-7329
              Primary Fax

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            11 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/14/2024

            Complaint Type:
            Advertising/Sales Issues
            Status:
            Resolved
            My husband and I purchased a new 2023 Audi Q8 on December 1st 2023. At time of purchase we were planning to just pay cash but ended up with a finance deal at suggestion of dealership . Part of this payment option included the registration being handled by the dealership. We mail you your tag, save you the trouble and all that good stuff. We reside in ******** and asked if that would be an issue and was told no. Around mid January I made my first call to them because I had yet to receive any kind of information on the purchase by mail. No payment information or tag. Was told not to worry takes 4/6 weeks and should be arriving soon. Called again closer to the end of January as the paper tag I was issued at time of purchase was getting close to expiring at the end of the month. Was told again that all paperwork had been sent to ******** and was in order, should be on the way. Here we are now February 14th, seven calls to them and currently driving with an expired paper tag. Was told at least three times that someone on their end would do some checking and get back to me after my call and have yet to have one person reach back out to me. I did go back and review initial sales contract and did find out who to contact to make a payment to from the paperwork. And did so one day short of it being reported and it hitting our credit. Had to make a trip to western union to wire the funds to finance company because it was almost 30 days past due . I even had to ****** the finance company as there was not even a contact number on the paperwork. I am ok with being partially accountable for not doing this sooner, but was told I should get a packet in the mail with payment book and information I needed. My most recent call was yesterday February 13th, were I yet again expressed my concerns about not having a current tag, and also notified them that in reviewing the sales paperwork that I noticed the address was incorrect and could be part of the issue. Still no return call.
            Read More

            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Lindsay S

            09/15/2023

            We bought a used car from Walser Nissan Wayzata. Their big claim is that every used car goes through their recon center before being sold to ensure that everything is fixed and ready. We were sold a car with metal on metal brakes and had to replace the front and rear breaks after buying it. We also had to replace the axels. We have spent over $5,000 in repairs for a car we owned for less than 2 months because these issues were hidden from us when sold. We went back to them asking for them to pay for these repairs as they were not honest with the state the car was in and lied about it going through the recon center. This car was never looked at or fixed. They paid us $1,000 and were hesitant to even do that. Slimey salesmen and dishonest.

            Local BBB

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