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A BBB Accredited Business since
BBB has determined that Volkswagen of Inver Grove meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Volkswagen of Inver Grove include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
Phone Number: (651) 296-2803
Minnesota Department of Public Safety
444 Cedar St Ste 133, Saint Paul MN 55101
Phone Number: (651) 201-7000
Type of Entity
Business ManagementDavid Roen, General Manager
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Detailing Auto Repair & Service Auto Services
Alternate Business NamesVW of Inver Grove
Products & Services
According to the information provided by Volkswagen of Inver Grove, this company offers the sale of new and used vehicles, service, maintenance, repairs, vehicle detailing, and automotive accessories.
Industry TipsAuto Repair and Services Buying A New Car BUYING A USED CAR USED CAR WARRANTY LAW
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BBB Complaint Process
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Additional Phone Numbers
- (800) 537-6037(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I was told my intake manifold was replaced in January 2015. Six months later, I was told I needed my intake manifold replaced again. I as told January 08,2015 that my intake manifold needed to be replaced on my 2010 Jetta. On January 12th, 2015 Volkswagen of Inver Grove replaced my intake manifold. The service advisor name is Derek ********. My invoice printed out on January 12th, 2015 stated that the intake manifold was indeed replaced. Six months later on July 8th, 2015 my engine light appears. I took my car to a mechanic and they ran the codes and told my my intake manifold needed to be replaced. I told them that it had been previously replaced in January of this year. His reponse was "that is not a new intake manifold". ****************** in Hudson, WI advised me to call Volkswagen of Inver Grove and have them replace my intake manifold. When I asked Volkswagen why this happened no one seemed to have an answer. Also, On July 8th, 2015 I talked to a Dave in the service department to schedule an appointment for my car to be fixed the next Monday July 13th, 2015. Dave told me they were going to order the part I needed and my car would be fixed on Monday. When I arrived to Volkswagen on Monday, I explained, again, that my intake manifold was broken. They reassureed me they dont use refurbished parts and still left we without and answer as to why my car need a new inatke manifold. After waiting for over an hour for my car to be looked at, Derek ********, the service consultant, said that they needed to order my part for my car and they could not fix it today. On July 8th, 2015 Dave told me he was going to order the part for my car, yet on July13th, 2015 the part was not available. I was given poor options then to set a date to have my intake manifold replaced and was not offered a loaner car until Thurday July 16th, 2015. Derek ******** said," We put a bandaid on your car" and " you should be okay to drive your car". On July 14th, 2015 I was driving my car and the engine light began to flash. Knowing that this is a bad sign Ive tried to get a hold of the Volkswagen Manager "Regg". I am still awaiting a phone call back. This dealership is extremlty unproffessional. I am hoping that there neglegence does not cause harm to my engine.
Desired Settlement: If there is damage caused to my engine after driving with this issue I would like Volkswagen to be fully responisble for the repairs.
Business Response: Initial Business Response /* (1000, 8, 2015/07/27) */ Invoice # ******** dated 1/8/15 - The intake manifold was replaced due to a faulty intake flap that was sticking and creating the "check engine" light to come on. Invoice #******** dated 7/13/15 - The Intake manifold had to be replaced again due to a failed intake flap. The flap came apart. This was covered by the Volkswagen parts and labor replacement warranty. Both Parts are new, not refurbished. This is fact due to a refurbished part number ends in the letter 'X". Both Manifolds were new when installed. The advisor was mistaken and there was a miscommunication between two employees. The complete manifold requires replacement because the flap is not serviceable separately . Repairs completed on invoice # ********. Vehicle running to factory specs. No other driveability issues detected at that time.