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Find a Location

Morrie's Minnetonka Mazda has 1 locations, listed below.

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    Business ProfileforMorrie's Minnetonka Mazda

    New Car Dealers
    BBB accredited business

    Additional business information

    Additional Info:
    According to the information provided by Morrie's Minnetonka Mazda, they offer new and used vehicle and also provides auto services.
    See all additional business information

    At-a-glance

    Customer Reviews

    1.8/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/14/2012

    Years in Business: 38

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    According to the information provided by the business they sell and service new and used cars.

    Business Details

    Location of This Business
    13700 Wayzata Blvd, Minnetonka, MN 55305-1734
    BBB File Opened:
    11/5/2012
    Years in Business:
    38
    Business Started:
    1/1/1986
    Business Started Locally:
    1/1/1986
    Accredited Since:
    11/14/2012
    Business Management
    • Mr. Pete Swenson, General Manager
    • Michael Tackett, General Sales Manager
    • Justin Riddell, General Manager
    Contact Information

    Principal

    • Mr. Pete Swenson, General Manager
    • Justin Riddell, General Manager

    Customer Contact

    • Michael Tackett, General Sales Manager
    • Justin Riddell, General Manager
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    8 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/13/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I purchased a 2015 Maserati Ghibli from Morries Minnetonka Mazda in August 2022. When I left the dealership, it had a flat tire. They aired it up for me. When I left the dealership again, I heard a ticking noise, but at the time I thought it was just the blower motor for the fans. I got and the tire was flat. I contacted the dealership and they told me that any tire shop can figure it out, which I thought was very rude personally coming from a professional business occupation myself. When winter came, the car would only start with the remote start and not the ignition switch inside the vehicle, the back end of the vehicle would constantly lose control which was deemed to be broken suspension, and the ticking got worse. On January 11, 2022 I brought it to their other dealership, Morries Luxury Auto, and they inspected it. They told me the rear suspension is deteriorated and the entire engine needed to be replaced due to the ticking. Mind you, I havent even put **** miles on this vehicle. I spoke to the General Manager of Morries Luxury Auto and he told me to go to their Minnetonka Mazda dealership to speak to their General Manager, ***************************, to make this right for us because we could not have done this in this short amount of time. He also mentioned that they were planning on buying this vehicle from them to sell at their dealership, and if they did, they would have never sold this car with the issues it has. When I spoke to ******, he said he would help me out however he could and that he would make this a top priority on his list. He also informed me that his mechanics at his dealership are not certified to work on Maserati so it was possible they sold this vehicle to me like this. I have called countless times to get an update on my vehicle and I have not received a definite answer. My girlfriend, who also purchased this vehicle, has also called many times and received the same runaround that I have. I have much more information to go along with this.
    Read More

    Customer Reviews

    5 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Rowan S

    1 star

    05/02/2023

    I bought a 2019 Volkswagen Tiguan from Morrie’s in March 8th, 2023, the first problem I had with the vehicle was March 14th when it rolled down a hill where I brought into the dealership and they came back with “you forgot to put the car in park” come to find out the car has very little breaks in the backend. Then a month after purchasing the vehicle I got a low oil notification. Morrie’s Mazda could never tell me when they did an oil change on the car. Well after putting in one quart of oil a week later I brought it into Morrie’s Mazda on April 8th, 2023 where they told me “there is nothing wrong, and that if there is something wrong this is a Volkswagen and we are a Mazda dealership”. A week later I was low on oil, I brought into Lurther Volkswagen on April 28th where they diagnosed an array of issues with the vehicle. For starts it had a crack in the thermostat housing and a needs a new water pump. I purchased the warranty, and the warranty would not cover a new thermostat housing unit, it also would not cover the breakdown of the engine to find where the oil leak is coming from. I brought this information back to Morrie’s where they told me the car was perfect until I bought it and I caused the issues, this is very false and I was told by Volkswagen that these issues have been going on for months if not years. Morrie’s has offered to pay off my loan but will not repay my down payment or give me the money that I got for trade in. They are being unbelievably rude and are taking advantage of the situation that they have placed me in. They have offered to put me into a lease which is not what I planned for and the monthly payments would increase a TON.

    Morrie's Minnetonka Mazda Response

    05/04/2023

    I have connected with the customer and everything has been resolved. She purchased a different vehicle from ** on Tuesday night and we traded her out of the ********** she was having problems with. All is well.

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