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Find a Location

Luther Brookdale Mazda Mitsubishi has 1 locations, listed below.

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    Business ProfileforLuther Brookdale Mazda Mitsubishi

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/10/2001

    Years in Business: 27

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    According to information provided by Luther Brookdale Mazda Mitsubishi, they are a full service and used cars dealer.

    Business Details

    Location of This Business
    4435 68th Ave N, Brooklyn Center, MN 55429-1757
    BBB File Opened:
    9/3/1998
    Years in Business:
    27
    Business Started:
    1/1/1997
    Business Started Locally:
    1/1/1997
    Accredited Since:
    7/10/2001
    Alternate Business Name
    • Luther Brookdale Mitsubishi
    • Luther Brookdale Mazda
    Hours of Operation

    Sales

    M:
    8:30 AM - 8:00 PM
    T:
    8:30 AM - 8:00 PM
    W:
    8:30 AM - 8:00 PM
    Th:
    8:30 AM - 8:00 PM
    F:
    8:30 AM - 6:00 PM
    Sa:
    8:30 AM - 5:00 PM
    Su:
    Closed
    Business Management
    • C. David Luther, Owner
    • Charlie Rassouli, General Manager
    • Adam Kretsch, General Manager
    Contact Information

    Principal

    • Charlie Rassouli, General Manager
    • Adam Kretsch, General Manager

    Customer Contact

    • Adam Kretsch, General Manager
    Additional Contact Information

    Fax Numbers

    • (763) 331-7231
      Primary Fax
    • (763) 566-6161
      Other Fax

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/22/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    We took our 2007 Mitsubishi Eclipse in for a clutch replacement. First they made us find the part. We asked if we had the correct part. They said yes. Upon delivering the part, it was the wrong part. We ordered another part. This part was correct except it was missing a piece which they asked us to find and purchase. We delivered the part and were told that someone from another department needed to approve the part. We waited three weeks. We called and insisted they get the part approved and begin work on the clutch replacement. In the process, they discovered another part needed replaced. This time they ordered it and told us our vehicle would be done last Wednesday. Today, we went to Brookdale Mitsubishi to find out why we still didn't have our car. We were then told the the part had been ordered from ***** and would take up to six weeks to arrive. They have already had the car since the first week of April. The lack of communication is appalling and unacceptable. They have not offered to rent or loan us a vehicle to use. We have accumulated a large number of UBER charges and expect to be reimbursed for those and to be provided with a temporary vehicle. We would also like them to provide parts and installation for other items we would like done on the car free of charge.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Wilbur J

    1 star

    04/29/2023

    I’m reporting these crooks from Luther Brookdale Mazda Mitsubishi in Minnesota. I was completely taken advantage of, because I’m a foreigner with mixed accents & they thought I was ignorant about cars. Well they’re wrong because I am very intelligent. Before 2023 begin in 2022 I had issues with the Mazda’s 3 tyres traction controls. The Luther Brookdale Mazda give me an overpriced Mazda3 2016 i Sport with $60 dollars tyres equipped on it. Now ask yourself this how could an expensive vehicle that’s worth $25k which isn’t yeah? It’s equipped with a cheap tyre brand called “Starfire” the costing on it is $60 at Walmart. If you purchase a BMW that’s worth the same as the Mazda you’ll see the differences, because BMW equipped their cars with luxurious features & their tyres are way more reliable than Mazda’s. The salesman Reggie Thomas took advantage of my papa & I by overpricing the Mazda3 2016 I Sport which is worth $16-18k. Reggie rip us off by giving us 21% APR which when from $20k on their website towards $25k, afterwards I’ve finished trading in another overpriced car he give me was the 2013 Chevy Cruze LT with a engine light on with blown head gasket. It was worth $6k on their website, then charges me with 13k for the Chevy Cruze that’s facking bullocks! The Mazda3 in 2023 the 4th of January I was stuck in a deep snow, The check engine light been on two days ago. I was stuck in the snow while going 160 km/h (120 mph) the Mazda3 was losing petrol while I was trying to remove it from the snow. The check engine light came on because the tyres they put on the Mazda3 was worth $60 dollars at Walmart. I saw vehicles similar to Mazda3 (Family vehicle) it'll be called compact vehicle in USA. While I was trying to go up the hill the Mazda was stuck, and I couldn't go nowhere. The wheels weren't spinning at all until I turned off traction control. The tyres are bald and useless. I didn’t go to work for ten days I lost my job. They give me a loaner car after I lost my job!

    Local BBB

    BBB of Minnesota and North Dakota

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