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BBB Business Review

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BBB Accredited Business since

Luther Brookdale Honda

Phone: (763) 331-6800 6800 Brooklyn Blvd, Brooklyn Center, MN 55429 http://www.brookdalehonda.com View Additional Web Addresses



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Consider yourself cordially invited to come on over and see what's new from Honda. Because Luther Brookdale Honda has relocated - it's brand-new, inside and out. So stop by soon, and see all of the Honda models in their very special new home.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Luther Brookdale Honda meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Luther Brookdale Honda include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 10 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

10 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 2
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 6
Total Closed Complaints 10

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Luther Brookdale Honda
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 3

Additional Information

BBB file opened: September 06, 1995 Business started: 01/01/1968 Business started locally: 01/01/1968
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Department of Public Safety
444 Cedar St Ste 133, Saint Paul MN 55101
www.dps.state.mn.us
Phone Number: (651) 201-7000

Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
www.sos.state.mn.us
Phone Number: (651) 296-2803

Type of Entity

Corporation

Business Management
Jim Haertzen, General Manager Joshua Glynn, Marketing Manager
Contact Information
Principal: Jim Haertzen, General Manager
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Services - Oil & Lube Auto Parts & Supplies - Wholesale & Manufacturers

Alternate Business Names
Brookdale Honda Luther Brookdale Honda Inc Luther Credit Center R L Brookdale Motors Inc
Products & Services

According to the information provided by Luther Brookdale Honda, this company is a full service Honda dealer with new and used car sales, offers financing and has a full service and parts department.

Industry Tips
Buying A New Car BUYING A USED CAR USED CAR WARRANTY LAW

Customer Review Rating plus BBB Rating Summary

Luther Brookdale Honda has received 4.12 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.