Purchased new Acura MDX from dealer. Recurrent battery problems unresolved.
Purchased Acura 2011 MDX from dealer. On delivery, vehicle had note of low battery - was told by salesman this was due to it being on the showroom floor without being plugged in.
Manufacturer required update of battery sensor system - brought vehicle in to have completed. Upon picking up the vehicle from the service center, new check engine lights were on. Required additional evaluation and was told everything was fixed. Subsequently, vehicle intermittently would displace low battery indicator upon exiting the vehicle. Discussed on many occasions with the service department. Brought vehicle back to have tested - they said a new sensor cable was the cause and was replaced. Recurrent problems, again back to dealer service center. In January, vehicle would not start, required jump start, brought to dealership, multiple days of testing and contacting Acura engineer/tech line. I was told the battery needed to be replaced and that they had found the source of a parasitic draw on the battery which was the clutch system. This was replaced. Upon picking up the vehicle, a new warning light was no, again had to go back into the service center for re-evaluation. Several weeks later, the battery warning light again came on - spoke with Mark - the general manager, brought vehicle back in, they called me and said, "we have a part ordered, should be fixed by 2/19/2013." Then called and stated that the vehicle's after market smart start remote start system was the cause. This was installed by a third party vendor RECOMMENDED by the dealership. They said vehicle was ready to go and that they needed thier loaner car back. I asked that they bring the vehicle to the recommended thrid party vendor to coordinate repairs and dealer declined to do this. I then stated that I would pick up the vehicle afternoon of 2/20/13 but they then said it would not be ready because "the entire dash has been taken apart".
I have filed a complaint with the manufacturer for review as well.
This vehicle is not functioning as would be expected for a 2011 vehicle. I have spent over 20 hours of missed work bringing the vehicle back to the dealership for service, waiting for jump starts due to malfunctioning battery, and explaining what is not working. I believe the vehicle should be replaced under the MN Lemon Law and appropriate compensation for my time provided.
Business' Initial Response
In response to Mr. *******' resolution for having his vehicle fall under the Minnesota Lemon law; he would need to bring this issue to the attention of the manufacturer, this would not be handled at the dearleship level.
In regards to his complaint, we did not recommend Sunroofs Etc/Auto Extreme to Mr. ******* for the installation of the aftermarket remote engine starter. In fact, we have not done business with them in the last 4-5 years.
We have spoken with them in attempts to assist Mr. ******* with repair to his vehicle and they informed us that he told them that he had looked for an aftermarket company who installs aftermarket remote engine starters and he came upon them by using Google. We also know that he owns a Lexus which had an aftermarket remote engine starter installed on it in October of 2011. He had his aftermarket remote engine starter installed on his Acura MDX in November of 2011.
Mr. ******* never mentioned to us in the last 18 months that he had an aftermarket remote engine starter installed. If we had not discovered the bypass unit that was installed by the aftermarket vendor we would more than likely still be trying to diagnose the problem
We contacted the aftermarket vendor and brought his vehicle to them and they determined that the bypass had malfunctioned and replaced it with a new one.
We believe that since Mr. ******* had installed an aftermarket product without our knowledge or recommendation that we have satisfied our obligation to him.
Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.)
Upon receiving the vehicle after the remote bypass had been corrected, I noted that there was a "lawnmower" type engine noise that was markedly different from prior to the vehicle being serviced. I drove the vehicle for several days hoping that this abnormal noise would resolve itself. When my wife drove the vehicle one day last week, she independently noted the abnormality. I subsequently called Lisa at Acura and scheduled a to drop the vehicle off for further evaluation.
I am hopful that the next time I pick up the vehicle from the service center that it will be returned to normal working order...