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Description

Larry Reid's Arrow Buick GMC has been doing business in Invergrove heights sense 1989,we offer Both New and used vehicle sales, service and Body work on most any vehicle, Check out the Larry Reid Advantage!


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Larry Reid's Arrow Buick GMC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Larry Reid's Arrow Buick GMC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Larry Reid's Arrow Buick GMC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 01, 1986 Business started: 01/01/1983 Business started locally: 01/01/1983
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Department of Public Safety
444 Cedar St Ste 133, Saint Paul MN 55101
http://www.dps.state.mn.us
Phone Number: (651) 201-7000

Type of Entity

Corporation

Business Management
Scott Reid, President
Contact Information
Principal: Scott Reid, President
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Repair & Service Financing

Refund and Exchange Policy
See the Larry reid Advantage at www.arrowinvergrove.com
Service Area
Minneapolis, Saint Paul and surrounding area's
Products & Services

According to information provided by Larry Reid's Arrow Buick GMC has been selling and servicing vehicles in Minneapolis St.Paul and surrounding area's since 1973. He has owned Arrow Buick GMC since 1983 and moved it to Inver Grove Heights in 1989.

Arrow has always been a leader in customer satisfaction for sales, Service and Collision repair.

Long term highly trained friendly and courteous employees are the secret to success,Larry has believed in this from day one!!

If you want a place to call home and be treated like family Arrow is the store for you, we can take care of all your sales and service needs including other brands of vehicles.

Stop by for the FREE pitstop we will top off your fluids and wash you car all for FREE give us a try I'm sure you will be pleasantly pleased!

Industry Tips
Auto Repair and Services Buying A New Car BUYING A USED CAR USED CAR WARRANTY LAW

Additional Locations

  • 1111 Highway 110

    Inver Grove Heights, MN 55077 (866) 271-1147 (651) 552-2222

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/27/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Salesman sold the truck as in "Excellent Condition" but the vehicle is far from that. I purchased the vehicle based on the sales representatives description of it being in "excellent" condition. I was concerned that they were selling it without warranty and still made the decision to purchase. The vehicle was represented as in excellent condition. The vehicle is far from excellent condition and in fact should not have been sold to anyone. So far I have had to repair an oil leak, coolant leak, and replace all of the high pressure lines for the power steering fluid at a cost of over $1,300. The dealership said they would "look into" what they might cover but never followed up. Today I had the truck in the shop to test the air conditioning system, which I was told worked when I bought the truck. It does not and the estimate to fix this is over $1400. It's quite obvious this vehicle is not in the condition it was described as.

Desired Settlement: At the very least I would like the dealer to fix the air conditioning system or cover the cost of this repair.

Business Response: Initial Business Response /* (1000, 6, 2015/04/21) */ ***** and I have resolved this issue I sent a check for $1500 to him yesterday 4/20/15 so he should have it by Thursday.

1/19/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We gave a check to hold a used vehicle until they could see if they would buy our truck. They cashed it and are requesting proof so they can repay us! My husband, ****, put a check for $100.00 to hold a 1989 GMC Sierra on Saturday, Dec.20, at 5:00. ********* said the check was just to hold the truck and would not be cashed. The deal did jot go through on Monday and when we called about the check they said it would he shredded or it could be sent back to us. The next day we found out it had cleared our bank on Dec.23. My husband called on Wednesday and they said a check would be cut and sent out! On Monday, December 29, we called to check on when we would receive it and a person named Marcus said they couldn't cut us a check until we brought in or went in proof that it had cleared our bank. They have had our money for a week and now we get a different requirement. This is very dishonest and unethical to us!

Desired Settlement: They should repay people immediately when they have made the mistake! I should not have to jump through all these hoops to get money back that they should have never had!

Business Response: Initial Business Response /* (1000, 6, 2015/01/05) */ If the money has not been refunded it will be tomorrow morning and mailed to you. This is positively not the business practice I approve of. I apologize for the inconvenience and I will be dealing with all involved. ********** Final Business Response /* (4000, 9, 2015/01/07) */ ************* my office manager said the refund check was sent to this customer on December 29th?? If it has not been received let me know and we will cancel the one issued and reissue a new one. **********


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Larry Reid's Arrow Buick GMC
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)