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          Find a Location

          Kia of Duluth has 1 locations, listed below.

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            Business ProfileforKia of Duluth

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            12 complaints closed in last 3 years

            4 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/12/2013

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            According to the information provided by Kia of Duluth, this company offers new and used Kia vehicles. Also provides a service center.

            Business Details

            BBB File Opened:
            12/17/2001
            Years in Business:
            25
            Business Started:
            12/3/1998
            Business Started Locally:
            12/3/1998
            Business Incorporated:
            6/14/2001
            Accredited Since:
            8/12/2013
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Freeway Auto Center LLC
            Business Management
            • Terry Johnson, Co-Owner
            • Brad Skytta, Co-Owner
            Contact Information

            Principal

            • Brad Skytta, Co-Owner
            Additional Contact Information

            Fax Numbers

            • (218) 336-1754
              Other Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            12 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/20/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Leased new vehicle from them September 2023 and have made two payments to dealership because paperwork still waiting they claim to be accepted by the bank. No plates or anything at all.
            Read More

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Holly O

            06/02/2023

            Just stating the facts. I went in for a normal maintenance service and oil change on Friday, May 19th. Upon arrival was quoted an hour wait, maybe an hour and a half. They took my keys and sent me to the customer waiting area. No paperwork provided for the work to be performed, nothing. Over two hours later was approached by my service advisor and the service manager to let me know there was an incident with my car and that it was somehow left in gear and it rolled off the lift! They wanted us to wait longer in the waiting area while they got estimates to fix it, which we were already waiting for over two hours so we said no, we wanted a loaner car so we could leave and come back. No phone calls, etc.. and three hours later we went back to the dealership to speak to the GM. GM was rude, never offered to take us into a private space to discuss the matter, dismissed our concerns over the diminished value of the vehicle (was LESS than a year old) saying that's not a thing and that they would repair it like new. We insisted that that was not enough and he kept saying in front of customers on the sales floor and then back in the service waiting area that " we are fixing your car, what more do you want". It was rude and uncomfortable. I followed up with an email the following Monday on what exactly we wanted which was to either buy the vehicle back since they broke it or compensation for the diminished value. We haven't heard a thing from the dealership only a voice mail from service that our parts are in and they were sent to the collision company however they are still out a few weeks on the repairs. We never authorized any repairs. We requested to see estimates for the repairs and timeframes for the actual repairs, which we never got. I will be unloading my Kia if they don't buy it back. I will never go back to that service department again nor give a cent to that dealership again.

            Local BBB

            BBB of Minnesota and North Dakota

            BBB Reports On

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