This business is not BBB accredited.

Ford of Hibbing

Phone: (218) 262-3881 Fax: (218) 262-2502 2627 E Beltline, Hibbing, MN 55746 View Additional Email Addresses http://fordofhibbing.com


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Description

According to information supplied by the company, Ford of Hibbing is a new and used car dealership. We also have a service and parts departments located inside our store.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Ford of Hibbing include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Ford of Hibbing
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1989 Business started: 09/03/1965 in MN Business started locally: 09/03/1965 Business incorporated 09/03/1965 in MN
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Department of Public Safety
444 Cedar St Ste 133, Saint Paul MN 55101
http://www.dps.state.mn.us
Phone Number: (651) 201-7000

Type of Entity

Corporation

Business Management
Donald O. Hilligoss II, Owner Leigh Lonson, Owner
Contact Information
Principal: Donald O. Hilligoss II, Owner
Principal: Leigh Lonson, Owner
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Tires - Commercial Sales & Service Auto Air Conditioning Auto Body Repair & Painting Auto Accessories Auto Diagnostic Service Auto Repair & Service Auto Repair & Service - Diesel Auto Warranty Service Auto Repair - Windshield, Glass Shops Auto Services - Oil & Lube

Method(s) of Payment

Ford of Hibbing accepts cash, checks, and all major credit cards such as: American Express, Discover, MasterCard, and Visa.

Products & Services

According to the information provided by Ford of Hibbing, this company offers new and used car sales, parts and service.

Industry Tips
Auto Glass Information Auto Repair and Services Auto Service Contract - Extended Warranties Buying A New Car BUYING A USED CAR USED CAR WARRANTY LAW

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    2627 E Beltline

    Hibbing, MN 55746 (218) 262-3881

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/14/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Truck brought in to be repaired twice and was charged excessive labor when it could of been repaired the first time when the injectors were accessed. On 11/3/15 my husband brought our truck in to be repaired due to running rough and excessive smoking along with no power when first started. The injectors were checked and a fuel injector was found sticking so it was replaced. R.O. # ****** $1,082.67 was paid. On 11/27/15 the same truck was brought in again and the vehicle is still running the same prior to service done. Now it shows the fuel injector seals are leaking?? Why was this not found on the first visit when it was brought in?? We are charged once again for labor to access the same fuel injectors once again...We feel if the injectors were leaking they should of been taking care of on the first visit to avoid extra labor. $675 was charged in labor the first visit and now another $1,400 just in labor for the 2nd visit. We feel the labor charge should be significantly reduced on the 2nd visit. R.O. # ****** $1,522 was paid.

Desired Settlement: We feel a fair re-imbursement of the 2nd labor charges are called for. Our labor bill would of been a lot less if it was caught on the first visit. We do understand that diesel vehicles do have higher labor rates but can't help but feel it would of been a lot less labor cost if it was taken care of the first time. $700 would be a fair settlement.

Business Response: Initial Business Response /* (1000, 5, 2016/01/13) */ January 13, 2016 We have received the complaint for case# ******** regarding service work completed by Ford of Hibbing. On November 13 2015, we serviced the Ford F250 for customer complaints of running rough, excessive smoke and no power until truck warms up. The mechanic checked for codes none were found. He performed an EEC test and a power balance injector test with only 1 injector failing (#8 injector). Checked Oasis which recommended the #8 failing injector to be replaced. He removed and replaced injector #8 and test drove the vehicle to verify the issue had been resolved. No other issues were found with any other injectors at this time. On November 27 2015, we serviced the truck for customer complaints of vehicle starts up good, but then dies after a while with heavy exhaust smoke, then the truck runs okay after being warmed up. The mechanic checked for codes and none were found. He performed KOER test. He also performed a glow plug test with a scan tool, as well as manually measured them with an OHM meter. All passed and Ohm read .02 which is within specifications. The mechanic parked the truck outside overnight to test cold start. Upon startup of truck it was running rough. The mechanic unplugged each injector one at a time to test again and found leaking on injectors #1, #2, #4 and #7. Recommend replacing all remaining injectors. Customer was informed of findings and approved only the seals to be replaced on all remaining injectors. We Replaced seals and removed glow plugs to verify no oil was in the cylinders. The truck was test drove by the mechanic and it ran good. Truck was parked outside overnight to test cold start again and it ran good in the morning. We had worked with the customer on the labor charges at the time the repairs were done. There were no issues with leaking injectors on the first service date. We would not recommend replacing injectors and/or seals without an issue being present at that time. Initial Consumer Rebuttal /* (2000, 7, 2016/01/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) Ford said they worked with the labor charges of $120 or so off the initial bill at that time and that was the best they could do? My husband said at least the truck is running good now, we just wish it was running right the first time. Thanks for looking into this...I was hoping Ford could of did a little better with the adjustment of the bill.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Ford of Hibbing
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)