BBB Accredited Business since
Phone: (651) 490-6600 Fax: (651) 490-6602 3360 Highway 61 N, White Bear Lk, MN 55110
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According to the information provided by Buerkle Honda, this company offers sales, parts, and service of new and used vehicles.
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A BBB Accredited Business since
BBB has determined that Buerkle Honda meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Minnesota Department of Public Safety
444 Cedar St Ste 133, Saint Paul MN 55101
Phone Number: (651) 201-7000
Type of Entity
Business ManagementDudley Peterson, General Sales Manager Dave Buerkle, President Mary Buerkle, Vice President Bruce Wennen, Complaint Contact
Auto Dealers - New Cars
Industry TipsBuying A New Car
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
3360 Highway 61 N
White Bear Lk, MN 55110 (651) 490-6600 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: They put my family at risk by allowing them to drive in unsafe vehicle. I got my honda from Buerkle honda, my wife got in accident so we took it to Buerkle for repairs. They "repaired" I kept taking my car there for service tires normal maintenance. I go to trade my car in at another honda dealership(went there since the my bank get fleet pricing) take my car for test drive for trade in value. They come back tell us how there is frame damage and the car is unsafe to due to the fact the frame is damged.(on side where the accident was) and the car should have been totaled,which Honda would have given us a new car for. In short buerkle failed to repair and report the damge and but me and my wife , and child at risk and I lost the value of the car!
Desired Settlement: I want them to pay me the value of the car that they did not totaled like they should have!
To respond to this customers statement I pulled the original repair files, they had 2 repairs done in July of 2014. The first was a right fender repair that came to $588.38, the second repair was to the left front for $6428.82. Neither of these repairs, even combined would be enough to for their insurance company to consider the car a total loss. As for frame damage, the cars repair consisted of replacing all the damaged structural panels, no frame or structural damaged was left when the repair was complete. The car was inspected and received a front end alignment after the repairs were complete and no issues were noted. At Buerkle collision we pride ourselves on performing only top quality, above industry standard collision repairs that include a lifetime guarantee. At no time did the *****,s contact us with any concerns and drove the car for almost 30,000 miles without a complaint. As of now, the car is owned by Ed Napleton Honda in Oak Lawn IL. They performed a complete inspection on 5/31/16 and deemed the car worthy and safe to sell on there own lot. At this point with no way to examine the car for the for the supposed "frame damage" I will consider the matter closed.
Read Complaint Details
Complaint: I purchase a vehicle from Buerkle Honda and they refuse to provide the title to the vehicle or bill of sale. I have attempted contact them numerous times and they have not responded.
Desired Settlement: Send the title and bill of sale
(Mr **** is welcome to contact BBB to have case re-opened, if he finds he has not received requested paperwork in timeframe indicated by dealership.)
**** ** *** *******
Below is a time line of the transaction involving Buerkle Hyundai and ***** ****. This transaction was all done my e-mail and the customer never came into the dealership.
The title and paperwork were sent out (overnighted) 03/29/16 the transaction should be completed 03/30/16 upon the receipt of the overnight package. I have spoken with ***** letting him know that the paper work and title would be there today and asked him to call me with any questions or issues.
After talking to the finance manager about any issues that may have come up he felt that he had given a time line that was understood by ***** as to needing to have signed paperwork and his check needing to clear before sending the title and completed paperwork. As for trying to reach us he stated that both he and his wife tried to call and did not reach the finance manager or the salesperson. The fiancé manger had no messages and no unanswered email from ***** ****. I will talk with the salesperson when he gets back in. at this time I believe we have completed this transaction and will check with ***** on 03/31/16 to be sure he has the documents. Please feel free to contact me if you need anything further.
3/16 – Informed by salesperson that customer wanted to purchase vehicle. Emailed customer same day, and customer stated that they are getting their own financing through US Bank. I offered financing through the dealership but customer declined and stated he already had everything set up. I told customer that he can register the vehicle on his own.
3/17 – Customer emailed stating he wanted to pick up vehicle next day. Emailed him back that we need at least the purchase agreement signed along with a check or wire transfer. Emailed wire transfer information but US Bank would not do a wire transfer. US Bank faxed a “Lien Holder Agreement” form to sign and fax back so they can send the check. Signed and faxed form same day.
3/18 – Customer emailed confirming check was overnighted by US Bank.
3/19 – Check received by dealer
3/21 – My off day
3/22 – Turned in check
3/23 – Overnighted the rest of the documents needed for the purchase
3/25 – Received the rest of the signed documents back from customer
3/29 – Paperwork and title overnighted once check cleared and paperwork processed in the titling/accounting dept.
Customer Reviews Summary