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      Country
          Country

          Find a Location

          Valley Apple Ford, Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Valley Apple Ford, Inc.

              7200 150th St W Apple Valley, MN 55124-6961

              BBB Accredited Business
            • Valley Apple Ford, Inc.

              PO Box 240299 Apple Valley, MN 55124-0299

              BBB Accredited Business

            Business ProfileforValley Apple Ford, Inc.

            New Car Dealers
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            7 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 1/1/1989

            Years in Business: 31

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            According to the information supplied by Apple  Ford Apple Valle  (also known as Valley Apple, Inc.), they offer services including the sales of new Ford vehicles as well as used vehicles. They also include an automotive service and body repair and parts facility.

            Business Details

            This is a multi-location business.

            Find a Location

            Valley Apple Ford, Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Valley Apple Ford, Inc.

                7200 150th St W Apple Valley, MN 55124-6961

                BBB Accredited Business
              • Valley Apple Ford, Inc.

                PO Box 240299 Apple Valley, MN 55124-0299

                BBB Accredited Business
              BBB File Opened:
              1/1/1993
              Years in Business:
              31
              Business Started:
              1/1/1993
              Business Started Locally:
              1/1/1993
              Accredited Since:
              1/1/1989
              Hours of Operation

              Primary

              M:
              7:00 AM - 8:00 PM
              T:
              7:00 AM - 8:00 PM
              W:
              7:00 AM - 8:00 PM
              Th:
              7:00 AM - 8:00 PM
              F:
              7:00 AM - 7:00 PM
              Sa:
              7:00 AM - 6:00 PM
              Su:
              Closed
              Business Management
              • Shawn McCormick, General Manager
              • Kim Rahbain, CFO
              • Chris Gulbrandson, President
              Contact Information

              Principal

              • Chris Gulbrandson, President

              Customer Contact

              • Shawn McCormick, General Manager
              • Kim Rahbain, CFO
              • Chris Gulbrandson, President
              Additional Contact Information

              Fax Numbers

              • (952) 236-8500
                Primary Fax
              • (952) 997-5511
                Other Fax

              Phone Numbers

              Email Addresses

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              7 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/26/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              On 4/22/23 I purchased a 2022 vehicle from Apple Ford in Apple Valley MN. On the invoice it listed a pulsating brake light for $349. I asked them to remove the pulsating light system due to legal issues and liability due to MN statute on altering brake lights. He agreed to do it. On 4/25/23, I was following my wife home when I noticed the pulsating brake light. Being after 7 pm, I sent an email to the email address the salesman had sent to me. He phoned me back quickly and gave me heck for not calling but using the email that others must see. I explained the issue with the pulsating brake light and he told me it was legal and their legal said it was. But he would have his manager call me. A few minutes later the dealership sales manager called me back and told me if I wanted it out I would need to bring it to them. I explained it was over 200 miles back to the dealer and I said that was not an option. I explained the altering brake light is not legal for state or Fed DOT. He then told me his legal team said it was good, that was it and he was not going to help. I told him I asked to have it removed when purchased and was told it would be removed. I said I cannot hold liability for something like this and i just wanted it out. I asked who put it in for my coverage. He said the dealership directed it and they put them in every car and truck. MN statute 169.57 sb div 4 covers no alteration of stop lamps prohibited. Federal regs also cover this. I should not be forced to drive a vehicle that has had safety features removed or altered and take risk of injury or death of my family or other public travelers just so a dealership can make more money or save by alterations. I also should not be forced to accept extended liability and exposure to legal issues for such alteration of required safety features.
              Read More

              Customer Reviews

              3 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Dale S

              1 star

              06/27/2023

              I took my vehicle in for an oil change in February. They changed the oil and showed me that I needed to replace my engine air filter, and cabin filter which I gave them the OK to do. Last week I thought I must be getting close to needing an oil change so I decided to look at the reminder sticker on the windshield yep its time, I need an oil change. I also noticed that the box next to "battery" was checked "needs immediate attention". When I was there in February no one ever mentioned anything about having a battery issue, only the air filters needed replacing nothing was ever said about the battery. I popped the hood on the vehicle to check out the battery and it was severely corroded. I opened top of the battery to check the electrolyte level and all six cells were very low. I cleaned the battery and added distilled water to the battery and then brought it to Apple Valley Ford to get this oil changed and to discuss this issue. This is when I discovered an even bigger problem! The paperwork from the February service appt. did not match the reminder sticker on the windshield. The first page of the document stated that they tested the battery and it was in good condition. The sticker said it needs immediate attention, and on page three it showed a charge of a $160.00 for a new battery and another $44.00 charge for their labor to install it. THIS WAS NEVER DONE OR EVER APPROVED BY ME! I asked to see a service manager, he told me he would look at my battery. He immediately knew when he looked at the battery that this was not a new battery and it was several years old. He told me someone must have forgotten to put it in, and they would get it replaced today at "no charge". Huh!!!! I already unwillingly and unknowingly paid for it four months ago!!! The reality is Apple Valley Ford attempted to defraud me by adding over two hundred dollars on my repair bill and thought they would get away with it! They could not forget to install something they never had approval to do!

              Valley Apple Ford, Inc. Response

              06/29/2023

              ****, to say we are disheartened to hear about your experience would be an understatement. We take your concerns very seriously. Our service manager, *** has been attempting to reach you. We are committed to making this right. Please allow us the opportunity by contacting him back at ************. We hope to hear from you.

              Local BBB

              BBB of Minnesota and North Dakota

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