Business ProfileforMaki Body Shop, Inc.

My vehicle (2013 **** Explorer) was brought to **** Body and Glass on 6/19/23 with a date of completion scheduled on 6/23/23 given by staff at **** Body and Glass. When I called on 6/23/23 to see when I could pick up my vehicle, I was told the work has not yet been started. In the meantime they never called to inform me that it wouldnt be worked on and never asked if I needed my vehicle back or would need a lonaer. I called back on Monday 6/26/23 to check if the vehicle was being worked on and what the expected date of completion would be. The staff I spoke with informed me that the vehicle was in disassembly and thought it would be done Thursday or Friday. When I called back on 6/28/23 to check on the status, a different staff that I hadnt spoke with previously, informed me that my vehicle had not yet been repaired or even started. Staff that I had spoke with on 6/26/23 had lied to me on the status of my vehicle. I stated that I would need my vehicle back by 7/7/23 due to work purposes and stated that if that was not possible, I would come and get my vehicle or I would need a loaner vehicle. The staff at this time spoke with the owner who ensured that the work would be done by 7/7/23 and I need not pick up my vehicle. Today, 7/6/23 I called back on the status of my vehicle. When I spoke with the staff, they now state that the vehicle wont be done by this Friday and said that they never ensured it would be by 7/7/23 and asked who told me that. I stated that they specifically discussed with the owner who ensured this. I then stated that I would need a loaner to which they responded, they dont currently have any available. My vehicle has now been there nearly 3 weeks total, and almost 2 weeks after the date it was supposed to be completed. They still do not have an expected date of completion and are not able to offer me a loaner vehicle. Had they not started the work I would pick my vehicle up and bring it elsewhere as this is going to cause transportation issues