Business ProfileforLaMettry's Collision, Inc.

In September of 2023 IU was in a car accident. The other motorist decided to change lanes and I dont think she saw me. The impact damaged the car behind the passenger seat and blew out a tire. After the tire was replaced the car was drivable but since our insurance covered it we decided to repair it. Our insurance company had a list of businesses that they felt were reputable. La Mettrys in Lakeville was on the list and close to our home. We contacted them. At the time the *** was on strike and La Mettrys said they could not get the parts. They would call us when the parts were available. We were called and told to bring the car in January 9 which we did. This is the frustrating part. We heard nothing about when the car would be ready. The next week they called and said the car had some internal damage and they had to contact our insurance and to get an ok to the repair since the car is 9 years old. The next week we called and were told the necessary parts would arrive Friday. Ok Finally the next week we called and were told the car could be done mid week or on Friday. Even though they had estimated the number of hours it would take to repair it for the insurance company they could not tell us when the car would be done.. now they say next week. At this point I have been without a carand I live in a rural area. For almost a month. This is entirely unacceptable!!!! I observed a large parking lot at La Mettrys full of cars. It was difficult to find a space to park. My feeling is that they take in many more damaged cars than they can work on. As a consequence people like me have to wait an unacceptable amount of time to get their car back repaired. This is a terrible business practice and once you have given them the car you have no alternative but to wait for the repair and they know it. I will NEVER do business with them again. Thank you for your consideration.