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BBB Accredited Business since

ABRA Auto Body and Glass

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Phone: (888) 872-2272 7225 Northland Dr N STE 210, Brooklyn Park, MN 55428

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Auto body and glass repair.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that ABRA Auto Body and Glass meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for ABRA Auto Body and Glass include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 103 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

103 complaints closed with BBB in last 3 years | 50 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 13
Delivery Issues 4
Guarantee/Warranty Issues 1
Problems with Product/Service 83
Total Closed Complaints 103

Customer Reviews Summary Read customer reviews

18 Customer Reviews on ABRA Auto Body and Glass
Customer Experience Total Customer Reviews
Positive Experience 6
Neutral Experience 0
Negative Experience 12
Total Customer Reviews 18

Additional Information

BBB file opened: November 01, 1985 Business started: 06/01/1984 in MN Business started locally: 06/01/1984
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
Phone Number: (651) 296-2803

Type of Entity


Business Management
Sue Jammes, Contact Center Manager Tim Adelmann, Exec VP Shawn Donahue, Digital Marketer; National Marketing Laurie Janu, Director of National Marketing Scott Krohn, Exec VP Operations Desiree LaVe, Sr Marketing Communications Specialist Duane Rouse, President
Contact Information
Principal: Sue Jammes, Contact Center Manager
Business Category

Auto Body Repair & Painting Auto Paintless Dent Repair Auto Headlight Restoration Auto Repair - Windshield, Glass Shops

Alternate Business Names
Abra Auto Body ABRA Auto Body & Glass ABRA Auto Body & Glass LP Abra Auto Body & Glass of Woodbury ABRA Inc Auto Body Refinishers Of America
Products & Services

According to the information provided by ABRA Auto Body & Glass, this company offers full-service auto body repairs, auto glass and paintless dent repairs.

Industry Tips
Auto Glass Information

Customer Review Rating plus BBB Rating Summary

ABRA Auto Body and Glass has received 4.12 out of 5 stars based on 18 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.