BBB Accredited Business sinceAdditional Locations
Phone: (763) 670-0260 3400 List Pl #5, Minneapolis, MN 55416
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A BBB Accredited Business since
BBB has determined that The Asphalt Company, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for The Asphalt Company, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
Phone Number: (651) 296-2803
Type of Entity
Business ManagementJames Cigelske, Owner
Asphalt Concrete Patching Compounds Snow Removal Service Stone Setting - Interlocking Pavers Seal Coating Concrete Contractors Concrete - Custom Concrete - Restoration, Sealing & Cleaning Excavating Contractors Parking Area Maintenance & Marking Patio Builder Sealing - Pavement
Products & Services
According to information provided by The Asphalt Company, this company offers asphalt paving and patching, asphalt seal coating, crack filling, apron repair, apron replacement, complete concrete installation, excavation, gravel work, parking lot striping and snow removal.
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Read Complaint Details
Complaint: *** put an apron on my driveway. once it was complete I wanted to give him my credit card he informed me he doesn't accept them cash only. *** put an apron on our driveway in beginning of September 2014. Once it was complete I went to give him my credit card to pay for it. He informed me he does not accept credit cards he only accepts cash. It is too much work to get it set up to accept cards. He only accepts cash. we did not have cash at that time. *** said he would rather wait a month or two to get cash instead of setting up for a credit card. I told him I would talk to my husband. Our house was on the market and my husband had just lost his job. We could not pay cash. I called and left 2 messages, my husband called and left a message, I sent an email. I never heard from ***. Today I got a call from *** asking for me to send a check. I told him we need to pay by credit card. He got an attitude and started yelling at me and said he would have to take me to court. He said I did the work 2 months ago, this was not a surprise to him that we wanted to pay by credit card, since I told him upfront. I asked him to stop yelling and he huffed and puffed and kept raising his voice. I told him I didn't want to talk to him anymore and I would have my husband call him tomorrow, he huffed a little more and hung up on me. There is nothing on his website stating that he does not accept credit cards.
Desired Settlement: updating his website stating that he only takes cash. A note in his file with the BBB. Refund of $30.00 fee I am getting charged to take cash against my charge card. Because of his unwillingness to set up a charge card account.
Business Response: Initial Business Response /* (1000, 5, 2014/11/08) */ Let me be clear, my business currently only accepts cash or check. I don't have enough customers requesting to pay by credit card to make it cost effective. Ms. ***** is, in fact, the first customer this year to ask to pay by credit card. If I accepted credit cards, I would need to increase a customer's invoice to cover the three percent per transaction charge, not mention the monthly fee to maintain an account. In this case, it would at least an additional $21.00. During the initial conversation when I informed Ms. ***** that I did not accept credit cards, I also told her she could pay me when she had the money. If I was upset, it was because she kept insisting she could only pay by credit card and then she threatened not to pay me at all. Cue my own threat to take her to conciliation court. If she felt I was pressuring her for payment, it was not my intention. I send monthly invoices to all my customers if I haven't received payment and I do not charge interest. Again, I would like to reiterate, that I told her she could pay me when she had the money. I will not reimburse her the $30.00 her credit card company charged for taking a cash advance. Initial Consumer Rebuttal /* (3000, 7, 2014/11/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) He lied. He never told me up front that he did not take credit cards, if he had I would never have gone with him. he called me and told me I had to pay right then because it had been 2 months since he did the service. I never once told him I would not pay him, he did a service for us and it was always my intent to pay him for the work he did. I am pretty sure he is paying a fee for taking checks also. I said what I needed to say about the way he runs his business and the way he treated me. I do not care to take this any further. It is all she said he said after this. I hope that this can stay on his BBB record. Thank you for your assistance with this matter. ***********