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Major appliance repair service. Most makes and models, same day service in Minneapolis,St Paul, known as the Twin Cities.
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This business is not BBB accredited.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Appliance Express include:
- 3 complaint(s) filed against business
Factors that raised the rating for Appliance Express include:
- Length of time business has been operating
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Additional Complaint Information
BBB files indicate that this business has a pattern of complaints concerning the following:
Customers allege the company did not show up for promised appointment times. The company states they tried to call, but customers argue that no phone calls were ever received. Customers also allege that the company informed them that when they didn't answer their phone they made other appointments;
Complainants state they were treated rudely on the phone when attempting to schedule appointments and were denied service based on the type of appliance they were seeking to get repaired, despite seeing advertisements on the company's website indicating that they would service that type of appliance;
Complaints received by BBB allege that upon arriving for a scheduled repair appointment the company informed the customer that they would need to order a part and would return to finish the job, but the company never returned. When calling the company to find out why, customers allege that they were told that the company didn't feel like doing the job for them; and
BBB Customer complaints state the company refused service after already having an appointment scheduled and in some cases after arriving at the customer's home.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||6|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
Phone Number: (651) 296-2803
Type of Entity
Business ManagementLawrence McClure, Owner
Appliances - Major - Service & Repair Washing Machines & Dryers - Service & Repair Washing Machines & Dryers - Coin Metered Appliances - Major - Dealers Ranges & Ovens - Service & Repair Refrigerators & Freezers - Service & Repair Washers
Products & Services
Appliance Express sells the following brand(s): Service Only
Appliance Express offers the following product(s): Service Only
Refund and Exchange PolicyWe always try to do the right thing and rarely have problems
Service AreaHennepin/ Minneapolis/St. Paul
Alternate Business NamesAppliance Repair Specialists, Inc. Appliance Rescue, Inc Minneapolis Appliance Repair Service St Paul Appliance Repair Service Whirlmore Appliance Whirlmore Appliance
Products & Services
Whirlpool appliance repair, Whirlpool Duet appliance repair, Sears appliance repair, Kenmore appliance repair, Kitchenaid appliance repair, Maytag appliance repair, GE appliance repair, Sub Zero appliance repair, Estate appliance repair, Inglis appliance repair, Kirkland appliance repair, Amana appliance repair, Admiral appliance repair, Roper appliance repair, Jenn Air appliance repair. We have appliance repair Minneapolis, appliance repair Richfield, appliance repair Edina, appliance repair Bloomington, appliance repair eden prairie, appliance repair Hopkins, appliance repair Minnetonka, appliance repair st louis park, appliance repair golden valley, appliance repair Plymouth, appliance repair maple grove, appliance repair new hope, appliance repair robbinsdale, appliance repair crystal, appliance repair brooklyn center, appliance repair brooklyn park, appliance repair champlin, appliance repair osseo, appliance repair Burnsville, appliance repair medicine lake, appliance repair Wayzata, appliance repair Eagan. Refrigerator Repair, Washing Machine Repair or Washer Repair, Dryer Repair, Icemaker Repair-Replacement.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview