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This business is not BBB accredited.

Appliance Express

Additional Locations

Phone: (612) 617-1000 View Additional Phone Numbers 6532 16th Ave S Ste 206, Minneapolis, MN 55423 View Additional Email Addresses http://www.minneapolisappliancerepairservice.com View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Major appliance repair service. Most makes and models, same day service in Minneapolis,St Paul, known as the Twin Cities.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Appliance Express include:

  • 3 complaint(s) filed against business

Factors that raised the rating for Appliance Express include:

  • Length of time business has been operating
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 2
Total Closed Complaints 3

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints concerning the following:

Customers allege the company did not show up for promised appointment times. The company states they tried to call, but customers argue that no phone calls were ever received. Customers also allege that the company informed them that when they didn't answer their phone they made other appointments;
Complainants state they were treated rudely on the phone when attempting to schedule appointments and were denied service based on the type of appliance they were seeking to get repaired, despite seeing advertisements on the company's website indicating that they would service that type of appliance;
Complaints received by BBB allege that upon arriving for a scheduled repair appointment the company informed the customer that they would need to order a part and would return to finish the job, but the company never returned. When calling the company to find out why, customers allege that they were told that the company didn't feel like doing the job for them; and
BBB Customer complaints state the company refused service after already having an appointment scheduled and in some cases after arriving at the customer's home.

Customer Reviews Summary Read customer reviews

6 Customer Reviews on Appliance Express
Customer Experience Total Customer Reviews
Positive Experience 6
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 6

Additional Information

BBB file opened: October 26, 2005 Business started: 02/09/2012 in MN Business started locally: 02/09/2012
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
Phone Number: (651) 296-2803

Type of Entity

Sole Proprietorship

Business Management
Lawrence McClure, Owner
Contact Information
Principal: Lawrence McClure, Owner
Business Category

Appliances - Major - Service & Repair Washing Machines & Dryers - Service & Repair Washing Machines & Dryers - Coin Metered Appliances - Major - Dealers Ranges & Ovens - Service & Repair Refrigerators & Freezers - Service & Repair Washers

Products & Services

Appliance Express sells the following brand(s): Service Only

Appliance Express offers the following product(s): Service Only

Refund and Exchange Policy
We always try to do the right thing and rarely have problems
Service Area
Hennepin/ Minneapolis/St. Paul
Alternate Business Names
Appliance Repair Specialists, Inc. Appliance Rescue, Inc Minneapolis Appliance Repair Service St Paul Appliance Repair Service Whirlmore Appliance Whirlmore Appliance
Products & Services

Whirlpool appliance repair, Whirlpool Duet appliance repair, Sears appliance repair, Kenmore appliance repair, Kitchenaid appliance repair, Maytag appliance repair, GE appliance repair, Sub Zero appliance repair, Estate appliance repair, Inglis appliance repair, Kirkland appliance repair, Amana appliance repair, Admiral appliance repair, Roper appliance repair, Jenn Air appliance repair. We have appliance repair Minneapolis, appliance repair Richfield, appliance repair Edina, appliance repair Bloomington, appliance repair eden prairie, appliance repair Hopkins, appliance repair Minnetonka, appliance repair st louis park, appliance repair golden valley, appliance repair Plymouth, appliance repair maple grove, appliance repair new hope, appliance repair robbinsdale, appliance repair crystal, appliance repair brooklyn center, appliance repair brooklyn park, appliance repair champlin, appliance repair osseo, appliance repair Burnsville, appliance repair medicine lake, appliance repair Wayzata, appliance repair Eagan. Refrigerator Repair, Washing Machine Repair or Washer Repair, Dryer Repair, Icemaker Repair-Replacement.

Customer Review Rating plus BBB Rating Summary

Appliance Express has received 4.55 out of 5 stars based on 6 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.