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Find a Location

Watson Appliance, Inc. has 1 locations, listed below.

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    Business ProfileforWatson Appliance, Inc.

    Major Appliance Parts
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 8/28/2014

    Years in Business: 82

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    According to the information provided by Watson Appliance, this company offers In-home appliance repair.

    Business Details

    Location of This Business
    5621 Memorial Ave N, Stillwater, MN 55082-1092
    BBB File Opened:
    10/27/1994
    Years in Business:
    82
    Business Started:
    6/10/1941
    Business Started Locally:
    10/27/1994
    Business Incorporated:
    10/27/1994
    Accredited Since:
    8/28/2014
    Type of Entity:
    Corporation
    Business Management
    • Walter W Watson, Owner
    • Kelly Watson, marketing director
    Contact Information

    Principal

    • Walter W Watson, Owner

    Customer Contact

    • Kelly Watson, marketing director
    Additional Contact Information

    Fax Numbers

    • (651) 430-0555
      Primary Fax

    Customer Complaints

    0 Customer Complaints

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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jerry W

    1 star

    07/29/2022

    On Friday, July 8, our oven gave out. It displayed an error code of F10 indicating, as I found out later, that the oven was overheating. We unplugged the range and I called Watson Appliance to see about getting it repaired. I was told the earliest a tech could come out was Friday, 7/15. I was given an appointment window of 10:00 A.M. to 2:00 P.M. At 1:55 P.M. on 7/15, I called Watson’s office because no one had shown up yet and they were not likely to make the window. The lady asked me to hold on. She contacted the tech and then she told me that he would be here within a half hour. The tech showed up and pinpointed the issue as being a burned out control board. He calculated a price, and when I heard it, I told him we would look into replacing the range. After researching the price of a new range, I called Watson back on Monday, 7/18, and said we would like to go ahead with the repair. The lady said she would talk with their parts department and see when the part would be available. Then she would call me and schedule the installation. Two days later, when I hadn’t heard back from her, I called her to find out what was going on. She put me on hold, then came back and said the part was due in the next day. Installation was scheduled for Wednesday, 7/27, between 1:00 and 5:00 P.M. Wednesday the 27th came and went. Watson was a “no show”, “no call.” Since then I have called another company for the repair. Their tech was on time and installation is scheduled for the first part of next week. This afternoon, 7/29, I received a call from Watson, wanting to update me on the status of the part they were waiting for. Buyer beware when dealing with Watson Appliances. They either have so much business that they can’t handle it all, or there is something else wrong there, but their customer service and follow-up leaves a lot to be desired Oh, and did I mention that the other company I called is doing the repair for close to $200 less than what Watson had quoted me?

    Watson Appliance, Inc. Response

    08/04/2022

    Good Afternoon, As much as I would like to reiterate a different side to the story, I cannot. I do apologize for the lack of communication within our staff. I truly believe that we run a very tight ship especially when it comes to customer **********************. We strive on doing our very best to communicate with the homeowners regarding the progress of their repair. The summertime in the appliance repair industry is extremely busy, unfortunately at times things do fall between the cracks and get overlooked. I cannot apologize enough for the mishandling of the service that you received from us. Please give me a call and Ill issue you a refund for the service call fee that you had paid.Please except my deepest apologies,***** Watson Watson Appliance Parts & Service ************************************************************************** ************ ext. 101 | ************************************************************************

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