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BBB Business Review

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BBB Accredited Business since

Warners' Stellian Company, Inc.

Additional Locations

Phone: (651) 222-0011 Fax: (651) 726-1680 View Additional Phone Numbers 550 Atwater Cir, Saint Paul, MN 55103 View Additional Email Addresses http://www.warnersstellian.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Warners' Stellian Company, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Warners' Stellian Company, Inc. include:

  • 61 complaint(s) filed against business

Factors that raised the rating for Warners' Stellian Company, Inc. include:

  • Length of time business has been operating
  • Response to 61 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

61 complaints closed with BBB in last 3 years | 29 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 4
Delivery Issues 1
Guarantee/Warranty Issues 12
Problems with Product/Service 43
Total Closed Complaints 61

Additional Complaint Information

According to consumer's complaints; issues are concerning the quality of the refrigerators, stoves, or dishwashers and the length of time the company takes to respond to consumer's problems and concerns. Warner's Stellian has responded to and resolved all complaint issues.

Customer Reviews Summary Read customer reviews

10 Customer Reviews on Warners' Stellian Company, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 9
Total Customer Reviews 10

Additional Information

BBB file opened: June 29, 1976 Business started: 06/29/1976 in MN Business started locally: 06/29/1976
Type of Entity

Corporation

Business Management
Chad Anderson, Customer Service Manager Chuck Bulson, Store Manager Janelle Forliti, Store Manager Rick Hartmann, Store Manager Jodi Kurtz, Store Manager Peggy Lang, Store Manager Lee Peterson, Store Manager Carla Warner, Vice President Jeff Warner, President Robert Warner, Vice President Steve Warner, Store Manager William Warner, Vice President
Contact Information
Principal: Chad Anderson, Customer Service Manager
Business Category

Appliances - Major - Dealers

Products & Services

According to the information provided by Warners' Stellian Company, Inc., they are a retailer of major home appliances.


Customer Review Rating plus BBB Rating Summary

Warners' Stellian Company, Inc. has received 3.3 out of 5 stars based on 10 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.