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BBB Accredited Business since 07/14/2011

Pacific Sales Kitchen & Bath Centers, Inc.

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Phone: (800) 540-7227Fax: (952) 430-6437View Additional Phone Numbers7601 Penn Ave S, RichfieldMN 55423-3645 Send email to Pacific Sales Kitchen & Bath Centers, Inc.

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BBB Accreditation

A BBB Accredited Business since 07/14/2011

BBB has determined that Pacific Sales Kitchen & Bath Centers, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Pacific Sales Kitchen & Bath Centers, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 132 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

132 complaints closed with BBB in last 3 years | 40 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues11
Billing / Collection Issues2
Delivery Issues12
Guarantee / Warranty Issues9
Problems with Product / Service98
Total Closed Complaints 132

Customer Reviews Summary Read customer reviews

1 Customer Reviews on Pacific Sales Kitchen & Bath Centers, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: 07/14/2011Business started: 01/01/1967
Contact Information
Principal: Lorraine Carrillo (Customer Care Manager)
Business Category

Appliances - Major - Dealers

Products & Services

According to the information provided by Pacific Sales Kitchen & Bath Centers, this company offers sales of major appliances.

Refund and Exchange Policy

Pacific Sales Policy

Pacific Sales policies cover purchases at Pacific Sales, Pacific Sales Kitchen & Home, and Pacific Kitchen & Home
standalone stores and store within Best Buy stores.

Returns and Exchanges
* Exchange or return your item within 15 days of purchase.
* At the time of delivery or pickup, you must acknowledge the condition of the merchandise.
* Returns can only be accepted on goods that are returned in the same condition as when received.
* Used, installed or altered merchandise is not returnable or refundable.
* Original, undamaged packaging, parts and accessories are required.
* Shipping, delivery and completed installation charges are not refundable.
* Any promotional item or bundle discount given at the time of purchase will be reversed if the entire bundle is not returned.
* Refunds will be in the same form as original purchase. Cash and check purchases will be refunded by check, mailed to the "Sold To" address from our corporate office within 10 days of return.
* Pacific Sales reserves the right to deny any return.

Special Orders
* A Special Order is any item that is not regularly stocked at Pacific Sales and is ordered
specifically for you. Examples include size, color, finish, and configuration.
* Special Orders must be paid in full at the time of purchase. Once the order has been placed with the manufacturer, the order cannot be modified or returned. If the item is damaged in transit it can be exchanged for the identical item ordered.
* Special Orders must be delivered or picked up within 30 days of notification arrival at Pacific Sales
warehouse and notification of item(s) received.
* Special Orders are not returnable or refundable.

If any merchandise or product is delivered, there must be easy access to the premises where the delivery is made. If additional crews or equipment are required to complete a delivery, a special fee may apply.

Manufacturer Warranties
Copies of manufacturers' warranty texts are available for review on manufacturers' websites. Pacific Sales employees may assist in coordinating service or repair; we must work within the terms and conditions of the manufacturer's warranty.

Privacy Policy
If you are interested in learning more about our privacy practices, please visit us at

Pacific Sales Low Price Guarantee
Online or In Store: Find a Lower Price and We'll Match It

If you find a lower price on a qualifying product at a local retail competitor's store or a designated online retailer, we will match the price.

At the time of purchase, we will match the current pre-tax price for new, identical, immediately available products from a local retail competitor's store and select designated online retailers. We will also match prices post purchase if we lower our price within 15 days of your purchase.

The Guarantee is limited to one price match per identical item, per guest. See local store for list of designated online retailers. The Guarantee does not apply to: the online prices of retailers not listed, the online prices of third party vendors (Marketplace vendors) on designated online retailers websites, post purchase price match requests to competitor's prices, offers that include financing, gift card offers, bundling of items, free items, pricing errors, mail-in offers, coupon offers, competitors' service prices, items that are advertised as limited-quantity, out of stock, open-box, clearance, refurbished/used items, our and our competitor's Deal of the Day, daily deals, special hour sale event items and credit card offers, and items for sale Thanksgiving Day through the Monday after Thanksgiving.

Installation & Accessories
Basic Installation does not include any modification of cabinetry or plumbing and does not include cost of installation parts such as gas flex hoses, electric pig tails, venting material and water lines. Before installation, your home must be equipped with an on/off valve for both gas and water. According to the local municipality, some cities/states/municipalities may require a licensed plumber. Additional exclusions may apply. See an associate for details.

Manufacturer Specifications/Instructions
Pacific Sales is not responsible for manufacturer specifications, changes, production delays, or instructions issued by any manufacturer. Any questions regarding the specifications or use of merchandise should be directed to the particular manufacturer.

Limited Quantities
Pacific Sales reserves the right to limit quantities.

Alternate Business Names
Pacific Sales Kitchen and Home, Pacific Kitchen and Home
BBB Program Participation
This company has agreed to use special procedures including arbitration, if necessary, to resolve disputes through their participation in the following programs: BBB Identification, BBBOnLine.

If you choose to do business with Pacific Sales Kitchen & Bath Centers, Inc., please let them know that you contacted BBB for a Business Review.


What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.