BBB Accredited Business since

Eden Prairie Appliance, LLC

Additional Locations

Phone: (952) 941-7560 Fax: (952) 943-2420 View Additional Phone Numbers 12446 Plaza Dr, Eden Prairie, MN 55344 http://www.epappliance.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Eden Prairie Appliance, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Eden Prairie Appliance, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Eden Prairie Appliance, LLC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: September 12, 1989 Business started: 01/01/1984 Business started locally: 01/01/1984
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
http://www.sos.state.mn.us
Phone Number: (651) 296-2803

Type of Entity

Limited Liability Company (LLC)

Business Management
Richard Notman, CFM Randy Nolte, Co-Owner
Contact Information
Customer Contact: Randy Nolte, Co-Owner
Principal: Richard Notman, CFM
Business Category

Appliances - Major - Dealers

Alternate Business Names
Appliance Outlet Center
Products & Services

According to the information provided by Eden Prairie Appliance, LLC this company offers the sales and service of appliances.


Customer Review Rating plus BBB Rating Summary

Eden Prairie Appliance, LLC has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 12446 Plaza Dr

    Eden Prairie, MN 55344 (952) 937-9780 (952) 941-7560

  • 14650 Martin Dr

    Eden Prairie, MN 55344 (952) 975-6090

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

12/8/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Sometime ago I called in a repair job to fix a washer/dryer that I bought from EDEN PRAIRIE APPLIANCE SERVICE for a rental unit at **** ********** ******* ****** ** XXXXX.First of all I was scheduled out 3 weeks and when the repairman came I authorized him to fixed the problem. He never did, and i was under the impression that the unit was fixed and running. I got a call from my tenant that The unit was never repaired and they were heavily inconvenienced.so this is 6 weeks later, I made a follow up call and was told they had to order the part and scheduled out a further 3 weeks to have appliance fixed.Because it was for a rental I was forced to resolve the matter on my own. They company forwarded me a bill for work they never did and although I left a voice mail saying that it was his business fault they could not deliver and I will not be paying this bill, for the business owner, he did not have the common courtesy to return my call.Now he is sending me a late payment bill. I cannot pay for his business in-competencies. If they cannot deliver as promise they should close their business. I will not pay this bill and will seek alternative measures to resolve this.

Desired Settlement: DesiredSettlementID: Other (requires explanation) Business must remove this fictitious charge form its account. I refuse to pay.

Business Response: Initial Business Response /* (1000, 8, 2014/12/02) */ Mr ****** was advised of the long lead times before he was scheduled. He was billed out for the work performed up to the time he cancelled the call, by his request. We have removed the charges to his accouunt


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

2 Customer Reviews on Eden Prairie Appliance, LLC
Neutral Experience (0 reviews)
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