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BBB Accredited Business since

Appliance Depot, Inc

Phone: (651) 454-5995 8980 Jefferson Trl, Inver Grove Heights, MN 55077 http://www.appliancedepot.com



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Description

Appliance Depot offers refrigerators, stoves, washers and dryers, furnaces, central air conditioners, water softeners and other products. We also provide new and used appliance parts through our online catalog.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Appliance Depot, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Appliance Depot, Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Appliance Depot, Inc
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 3

Additional Information

BBB file opened: June 21, 2004 Business started: 01/01/1955 Business started locally: 01/01/1955 Business incorporated 10/03/2000 in MN
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
http://www.sos.state.mn.us
Phone Number: (651) 296-2803

Type of Entity

Corporation

Business Management
Ron Zeien, Owner
Contact Information
Principal: Ron Zeien, Owner
Business Category

Appliances - Major - Dealers Appliances - Used Appliances - Major - Parts & Supplies Appliances - Small - Dealers Appliances - Small - Supplies & Parts Appliances - Installation Appliances - Small - Service & Repair

Refund and Exchange Policy
Parts: Return Policy for All Parts Returns
ADI retains the exclusive and sole right as to whether an item may be returned, exchanged or order cancelled. ADI thus encourages customers to use caution when placing an order, as once placed the order can not be cancelled, nor the item returned or exchanged unless ADI expressly consents.

In order to obtain a refund or exchange, prior approval must be given a return authorization number by ADI. Please notify ADI by email at buy@appliancedepot.com or telephone @ 651-454-5995 (8:30AM-4:00 PM, CST, Monday through Friday).

Generally, ADI will consider returns within thirty (30) days of purchase. Refunds are for the cost of product only; shipping and handling charges are not refundable.
All items must be packed in the original bags and boxes.
Sticker labels must be in their proper locations.
Please call 651.454.5995 or email buy@appliancedepot.com to receive a RETURN AUTHORIZATION NUMBER (RAN#) before returning any items.
Our Returns Department must receive your return within 14 days after you received your RAN Number.
RAN# must be visible on the OUTSIDE of the package. If RAN# is not visible on the outside of the package, Appliance Depot Inc. Shipping Department will refuse the package, and it will be returned to sender at the expense of the sender. *** Refusals must show same day as attempted delivery. Refunds for refusals will not be given until customer contacts ADI through email verifying refusal. There is a 30% restocking fee for any package refusal.***

NEW / USED ITEM RETURNS
We will take back any new or used electrical/mechanical part over $25 (listed price). New Electric or Mechanical parts are subject to manufacturer warranty; in this case, customer needs to call ADI for details on exchange. No refunds. Non-mechanical parts are non-returnable. Please contact us before sending your purchase so that we may issue you a RETURN AUTHORIZATION NUMBER (RAN#).You must call Monday through Friday, between 8:30am and 4:00pm CST within the warranty. If you have misdiagnosed your problem, that part will not be considered for a RAN # or refund. New/uninstalled item purchases can be sent back to us at purchaser's expense for a refund minus the initial shipping charge on the purchase. All new returns are subject to a 30% Restocking Fee. Parts must be received to ADI within 7 business days of receiving the RAN#.

DEFECTIVE RETURNS ON MECHANICAL PARTS ONLY
All used parts are pulled from working units. Buyer is protected against DOA and all items carry a 30 day warranty. Buyer has 30 days from date of delivery to report DOA/Defective claims. If you are having trouble with your purchase, please contact us as soon as possible and we will issue you a RETURN AUTHORIZATION NUMBER (RAN#) and work with you to resolve the issue. Restocking Fees do not apply to DOA/Warranty Returns. Parts returned to ADI will be tested and if defective will be exchanged with an identical part. No refunds. If part is found working it will be sent back to the customer at the customers expense.

Returns Policies may vary for other Appliance Depot Inc. Stores. Details can be found by clicking the Returns Policy link at the bottom of each Appliance Depot Inc. Store's page.
Service Area
Appliance Depot, Inc provides their services in MINNESOTA.Appliance Depot, Inc provides their services in AFTON, ANDOVER, ANOKA, APPLE VALLEY, ARDEN HILLS, BAYPORT, BLAINE, BLOOMINGTON, BROOKLYN CENTER, BROOKLYN CTR, BROOKLYN PARK, BURNSVILLE, CARVER, CEDAR, CEDAR E BETHL, CEDAR EAST BETHEL, CENTERVILLE, CHAMPLIN, CHANHASSEN, CHASKA, CIRCLE PINES, COLUMBIA HEIGHTS, COLUMBIA HTS, COLUMBUS, COON RAPIDS, CORCORAN, COTTAGE GROVE, CRYSTAL, DAYTON, DELANO, DELLWOOD, EAGAN, EAST BETHEL, EDEN PRAIRIE, EDINA, ELKO, ELKO NEW MARKET, ELKO NEW MRKT, EXCELSIOR, FALCON HEIGHTS, FALCON HGTS, FARMINGTON, FOREST LAKE, FRIDLEY, GOLDEN VALLEY, GREENWOOD, HAM LAKE, HAMEL, HAMPTON, HASTINGS, HEIDELBERG, HILLTOP, HOPKINS, HUGO, INDEPENDENCE, INVER GROVE, INVER GROVE HEIGHTS, JORDAN, LAKE ELMO, LAKE ST CROIX BEACH, LAKELAND, LAKELAND SHORES, LAKELAND SHRS, LAKEVILLE, LANDFALL VILLAGE, LANDFALL VLG, LAUDERDALE, LINO LAKES, LITTLE CANADA, LONG LAKE, LONSDALE, LORETTO, MAHTOMEDI, MAPLE GROVE, MAPLE PLAIN, MAPLEWOOD, MEDICINE LAKE, MEDINA, MENDOTA HEIGHTS, MENDOTA HTS, MINETONKA MLS, MINNEAPOLIS, MINNETNKA MLS, MINNETONKA, MINNETONKA MILLS, MINNETRISTA, MOUND, MOUNDS VIEW, MOUNDSVIEW, N SAINT PAUL, NEW BRIGHTON, NEW HOPE, NEW MARKET, NEW PRAGUE, NEW TRIER, NO OAKS, NORTH OAKS, NORTH SAINT PAUL, NORTH ST PAUL, NORTHFIELD, NOWTHEN, OAK GROVE, OAK PARK HEIGHTS, OAK PARK HGTS, OAK PARK HTS, OAKDALE, ORONO, OSSEO, PINE SPRINGS, PLYMOUTH, PRIOR LAKE, RAMSEY, RICHFIELD, ROBBINSDALE, ROCKFORD, ROSEMOUNT, ROSEVILLE, SAINT ANTHONY, SAINT LOUIS PARK, SAINT PAUL, SAINT PAUL PARK, SAVAGE, SHAKOPEE, SHOREVIEW, SOUTH SAINT PAUL, SOUTH ST PAUL, SPRING LAKE PARK, SPRING LK PK, ST CROIX BCH, ST CROIX BEACH, ST LOUIS PARK, ST MARYS POINT, ST MARYS PT, ST PAUL PARK, STILLWATER, SUNFISH LAKE, VADNAIS HEIGHTS, VADNAIS HTS, VERMILLION, VESELI, VICTORIA, W LAKELAND, W SAINT PAUL, W ST PAUL, WAYZATA, WEST LAKELAND, WEST SAINT PAUL, WEST ST PAUL, WHITE BEAR LAKE, WHITE BEAR LK, WHITE BEAR TOWNSHIP, WHITE BEAR TP, WILLERNIE & WOODBURY, MN.
Alternate Business Names
Appliance Depot
Products & Services

According to information provided by the business, Appliance Depot, Inc.,offers sales & service, for major appliance brands such as, Maytag, GE, Frigidaire, Whirlpool, Kenmore, LG etc. They also carry thousands of new parts and used parts at half the price of new.


Customer Review Rating plus BBB Rating Summary

Appliance Depot, Inc has received 4.56 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.