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BBB Business Review

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BBB Accredited Business since

Cascade Animal Medical Center

Phone: (507) 282-8611 Fax: (507) 282-4449 View Additional Phone Numbers 4020 26th St NW, Rochester, MN 55901 http://www.cascadevets.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Cascade Animal Medical Center meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Cascade Animal Medical Center include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Cascade Animal Medical Center
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 22, 1998 Business started: 05/01/1992 Business started locally: 05/01/1992
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Board of Animal Health
625 Robert St N, Saint Paul MN 55155
http://www.bah.state.mn.us
Phone Number: (651) 296-2942

Minnesota Board Of Veterinary Medicine
2829 University Ave SE Ste 540, Minneapolis MN 55414
http://www.vetmed.state.mn.us
Phone Number: (651) 201-2844
vet.med@state.mn.us

Business Management
Mark Wenner, Owner Jennifer Lee, Owner/Manager
Contact Information
Principal: Mark Wenner, Owner
Business Category

Animal Hospitals Pet Boarding & Kennels Veterinarians

Alternate Business Names
Cascade Animal Inn
Products & Services

According to the information provided by Cascade Animal Hospital & Inn, this company is a full service veterinary hospital and boarding facility offering medicine, x-ray, surgery, dentistry, ultrasound, and 24-hour emergency care.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.