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A BBB Accredited Business since
BBB has determined that PostcardBuilder meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for PostcardBuilder include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
Phone Number: (651) 296-2803
Type of Entity
Business ManagementPhlayne Anderson, Owner/Manager
Advertising - Direct Mail Post Cards - Manufacturers & Distributors
Alternate Business NamesHammer Direct, LLC
Products & Services
According to the information provided by PostcardBuilder, this company offers for direct mail, advertising and marketing, printing and mailing of postcards in 48 hours.
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BBB Complaint Process
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Additional Phone Numbers
- (866) 764-0337(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: TERRIBLE EXPERIENCE. We paid $781 for a postcard campaign. The postcards were all printed, including postage paid for, but none were delivered!!! Postcard Builder completely messed up the postage system and as a consequence, thousand+ cards were returned to sender (us). As a result, we paid $781 and received zero results – the Bernard Group completely screwed us over. When we brought the matter to their attention, after verifying the issue through multiple rounds of sending photographs, they asked us to go to the Post Office to try to sort out the issue ourself. Hello?! What a waste of time. Not only did they NOT perform the service as advertised, they were cavalier in their customer support response, as it took weeks and multiple messages before they even responded. After I refused to comply with their demand, they offered to refund a portion of my order if I physically mailed them the problematic cards. The problem is that my cleaning service through a bunch of them away as they were sitting in a pile. Bottom line: if you want to delegate your mailing to someone you can trust, DO NOT CHOOSE POSTCARD BUILDER. RIP-OFF AND WASTE OF MONEY.
Desired Settlement: Complete refund.
******* **** provided his mailing list for a direct mail campaign in December 2015. We processed his list through Bulk Mailer – a certified USPS program that CASS certifies the addresses, standardizes the addresses, applies the zip+4 zip code and runs it through the National Change of Address (NCOA) database. It then presorts the list for postal rate optimization. We mailed his postcards on December 18th. His sales rep attempted to contact him on January 19, 2016 to follow up on the mailing – he was unable to reach the client so he left a voice mail message. (This is standard procedure for all new clients).
The first contact we received from the client was on April 19 – 4 months after the mailing was delivered to the Post Office. He stated that ALL of his postcards were returned to him as undeliverable. We asked him to send samples so that we could investigate. He provided 2 samples. From what we could determine the mailings should have been delivered. We asked if he would show a few to his Post Office to help us determine why they were not delivered. Two weeks later he responded that he would not do that and it was an unreasonable request. We then asked him to send us all the postcards he had received back and we would reimburse him for those postcards and his shipping charges to get them to us. He refused – below is a copy of his response
My cleaning service threw away a bunch of the cards, but it's still an unreasonable request.
Process a refund for the complete order.
If you are not going to give a refund, it is better for us to duke it out through Reseller Ratings, The Better Business Bureau, Yelp, Reddit, my personal blog, and LinkedIn. This has been a terrible experience, a complete rip-off, and I will warn the community and tell them the entire truth.
He then contacted these services before we had a chance to respond.
We were willing to work with him even though we feel we had provided the service he contracted us to provide – we printed and delivered his postcards to the USPS for delivery. We would be willing to work with him to resolve the issue if we were provided documented proof that all mailings were undeliverable due to an error on our part.
I am rejecting this response because:
(2) The burden of proof should not be on me to diagnose their mailing problem.
(3) I am not capable of providing "evidence" as I threw away the useless products. They should be able to verify LACK of delivery through their vendor, USPS.
(4) If they process a refund to my card AND issue an apology for the tone of their response, I will amend the complaints I posted online.