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BBB Business Review

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BBB Accredited Business since

Discovery Benefits, Inc.

Phone: (866) 451-3399 Fax: (866) 451-3245 View Additional Phone Numbers 4321 20th Ave S, Fargo, ND 58103 http://www.discoverybenefits.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Discovery Benefits is a third party administrator providing employee benefit administrative services on behalf of employers pursuant to service agreements with the employer. Discovery Benefits does not sell directly to individuals and does not have individual agreements with employees, participants or qualified beneficiaries. Dis


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Discovery Benefits, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Discovery Benefits, Inc. include:

  • 139 complaint(s) filed against business

Factors that raised the rating for Discovery Benefits, Inc. include:

  • Length of time business has been operating
  • Response to 139 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

139 complaints closed with BBB in last 3 years | 71 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 34
Billing/Collection Issues 40
Delivery Issues 8
Guarantee/Warranty Issues 6
Problems with Product/Service 51
Total Closed Complaints 139

Customer Reviews Summary Read customer reviews

23 Customer Reviews on Discovery Benefits, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 23
Total Customer Reviews 23

Additional Information

BBB file opened: September 08, 2006 Business started: 01/07/2000 Business started locally: 01/07/2000 Business incorporated 01/07/2000 in ND
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

North Dakota Secretary of State
600 E Boulevard Ave Dept 108, State Capital, Bismarck ND 58505
http://www.state.nd.us
Phone Number: (701) 328-2900

Type of Entity

Corporation

Business Management
Suzanne Rehr, Chief Compliance Officer
Contact Information
Principal: Suzanne Rehr, Chief Compliance Officer
Business Category

Administrative Services Employee Benefit Plans Financial Services

Products & Services

According to the information provided by Discovery Benefits, this company offers third party administrative services: flexible spending accounts, health savings accounts, health reimbursement arrangements, COBRA administration, direct billing services.

Industry Tips
Financial Planning

Customer Review Rating plus BBB Rating Summary

Discovery Benefits, Inc. has received 3.01 out of 5 stars based on 23 Customer Reviews and a BBB Rating of B+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.