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Wisconsin

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BBB Accredited Business since

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Description

This company provides debt collection and accounts receivable management.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that State Collection Service, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for State Collection Service, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 86 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

86 complaints closed with BBB in last 3 years | 26 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 70
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 13
Total Closed Complaints 86

Customer Reviews Summary Read customer reviews

4 Customer Reviews on State Collection Service, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 4

Additional Information

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BBB file opened: January 03, 1995 Business started: 01/01/1949 in WI Business started locally: 01/01/1949 Business incorporated: 01/04/1949 in WI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Wisconsin Dept of Financial Institutions
345 W Washington Ave, Madison WI 53703
http://www.wdfi.org
Phone Number: (608) 261-9555
Fax Number: (608) 261-7200
askthesecretary@dfi.state.wi.us

Type of Entity

Corporation

Business Management
Mr. Thomas D Haag, Chairman/CEO Mr. Terry Armstrong, President Ms. Tracy Dudek, Director of Sales Marketing & Client Satisfaction Mr. Tim Haag, Client Services Manager Ms. Tina Hanson, Vice President Ms. Mona Sen, Marketing Associate Mr. Marc Soderbloom, Compliance Officer Mr. John Stetzenbach, CFO/COO
Contact Information
Principal: Mr. Thomas D Haag, Chairman/CEO
Customer Contact: Mr. Marc Soderbloom, Compliance Officer
Business Category

Collection Agencies Collection Systems Collection Agencies (NAICS: 561440)

Method(s) of Payment
State Collection Service accepts all forms of payment including cash, check, debit card, credit card (with the exception of Discover Card), money order, and Western Union.
Alternate Business Names
Capitol Credit Service
Additional Information

Capitol Credit Service, located at the same address, is a division of State Collection Service, Inc.

Industry Tips
Collection Agency-Credit Counseling-Facts For Consumers Credit Report-Understanding Your Credit Report
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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