BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company specializes in Green Bay Packer tours, tickets, packages, skyboxes, catering, entertainment, and event planning for individuals and group sales.
Request a Quote
A BBB Accredited Business since
BBB has determined that Packer Fan Tours meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Packer Fan Tours include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Dennis Garrity , Owner Mr. Eran Roth , Operations Specialists
Tours - Operators & Promoters Travel Agencies & Bureaus Promotional Products Football Clubs Sports Promoters & Managers Ticket Sales - Events Tourists Attractions Tour Operators (NAICS: 561520)
Alternate Business NamesPacker Fan Tours & Tickets Packer Fan Tours, LLC
What is a BBB Business Review?
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (920) 438-1644 (Fax)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
|3/25/2014||Problems with Product/Service | Complaint Details Unavailable|
|2/7/2012||Problems with Product/Service | Complaint Details Unavailable|
Read Complaint Details
Complaint: I purchased 2 tickets to a Player Autograph party on 1/21/2012 from Packer Fan Tours. I first spoke with **** on the phone about the event, she informed me that I needed no additional information, I could purchase them via the website. I purchased the tickets from the website on 1/10/12 and received a confirmation for my order. My delivery selection was a pick-up at the office. I drove 25 miles to the Green Bay office on 1/13/2012 to pick up the tickets and was told that they would not be available until after the Packer game on Sunday, 1/15/12. The first receptionist told me to come back next week, or to pay $14 to have the tickets shipped. NOWHERE on the website, on my confirmation documents, or in my conversation with **** did it say that the tickets couldn't be picked up until after 1/15/12. I voiced my frustration over 2 things: the lack of information on any of the materials about the ticket availability, AND, the fact that their answer was for me to drive 25 miles again OR pay $14 to have the tickets mailed via *** **. I told the first receptionist that I wanted them to send the tickets, but I was not interested in paying $14, and considering that there was no information in this regard, I didn't believe I should have to pay. I work in customer service, and the first person I spoke to (receptionist) could have settled it there by agreeing to send the tickets without me paying. However, she went and got ******* (o.k., fine, maybe ******* has more power), who spent the next 20 minutes attempting to "help me understand" why she couldn't print the tickets (I didn't ask her to print the tickets), why the event was contingent on the 1/15/12 game (I understood this, told her I understood, the fact that it was not advertised that was what I was frustrated with), and fiddling around with papers and the computer. At the end of 20 minutes, ******* told me that the "best they could do" was mail out the tickets on Monday via regular mail. Had she listened to me in the first place, this was the conclusion I was after (although given the seeming confusion over this, I have my doubts that I'll get the tickets) in the first five minutes. I'm fine with this resolution, certainly not fine that it took 20 minutes for someone to figure it out - and certainly not fine with being treated like a moron because I didn't understand that she couldn't print the tickets, that the event was contingent on the 1/15/12 game, etc. (all of the things I didn't care about or ask for). The other larger issue is the advertising - and the fact that nowhere (I came back home and read all of the website, fine print, etc.) does it indicate that the 1/21/12 autograph party is contingent on the outcome of the 1/15/12 game, and nowhere on any of the documents that I received confirming the sale does it indicate that I can't pick up the tickets until after that game. I would have understood and abided by these limitations HAD I KNOWN ABOUT THEM. The individual involved was clearly frustrated by me, and she never really understood what I was even asking for. Nobody acknowledged that the website or documents don't say anything about the tentative nature of the event, they behaved as though I was wrong for driving up there when the tickets weren't available.
Desired Settlement: I want to receive the tickets I ordered via mail - which is nothing outside of the realm of basic service. I certainly NOW understand that if the Packers lose the game on 1/15/12, the event will be canceled, but I think this needs to be made explicit on the website and invoice document. I think it's important for anyone working in customer service to listen.... and treat customers as though they are valued. I don't frankly care if they learn that or not, I'm not going back there.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution was as expected. I was not rude in the least, I was direct and attempted to explain - only to be repeatedly told the same thing. My POINT was related to inadequate advertising on the website, NOT whether or not the event should be held. Once again, they did not understand, they preferred to be right.
Further action would be pointless.
Further action would be pointless.
BBB's Final Determination: Consumer accepted resolution offered by the business.