Consumer Alert: Central Parking System of Tennessee Earns F Rating with the BBB

October 02, 2012
Consumer Alert:
Central Parking System of Tennessee Earns F Rating with the BBB

May 31, 2012 – Memphis, TN – The BBB of the Mid-South is issuing a consumer alert about a local parking facilities business, Central Parking System of TN. The company also operates as Allright Parking. According to their website, Central Parking System of TN operates 21 parking lots in the Memphis area.

The BBB has processed 18 complaints against the company; 9 of those remain unanswered or unresolved. Central Parking Systems of TN has earned an F rating with the BBB. In at least one instance, the company agreed to refund fees to the complainant, but failed to do so.

Complaints against Central Parking System of TN allege that consumers who paid to park in company-owned lots found citations on their windows when they arrived back at their cars. Those citations often came with fees of $65 or more.

“The parking attendant did not provide a ticket to be placed in my dash,” one Memphis resident stated. “When I returned to my car, I found that I had a parking violation slip on my car. I also noticed that many of the other cars in the lot had what appeared to be a similar slip. I am concerned that the person standing at the entrance of the parking lot may have been running a scam. ”

A man from Horn Lake MS paid $5 to park in a downtown lot but saw no indication of how much time this fee allowed. “When we returned, less than 2 ½ hours later, we discovered a note on the windshield demanding $65.00. They explained that the $5.00 was only good for two hours.”

BBB Tips for Using Parking Facilities:

Look for pricing. Know what the rates are before you park.
Beware of phony “attendants”. If they don’t have on a company uniform or ID badge, they may not actually work for the company and may pocket your fees, triggering hefty fines from the company who really owns the lot.
Read the signs. Know how long the fee you paid allows you to park in the lot and whether the machine will give you change before inserting bills.
Obey the rules. If the sign says to put the parking ticket on the dashboard of your car, not doing so may cause you to incur a fine.
If a payment machine malfunctions, look for a contact number on the machine or adjacent signage and place a call to the company immediately to alert them of the problem.
Make sure you know the number of the space you parked in. Otherwise, you may be paying for another car’s time.