BBB Consumer Alert: Merle Grimes & Son Earns an F Rating

October 02, 2012
Consumer Alert:
Merle Grimes and Son Earns F Rating with the BBB

July 10, 2012 – Memphis, TN – The BBB of the Mid-South is issuing a consumer alert about Merle Grimes & Son, a heating and air conditioning service company located in Memphis TN. The BBB has processed 7 complaints against the company in the last 3 years; the company failed to respond to any of the complaints. Merle Grimes & Son has earned an F rating with the BBB.

Complaints against Merle Grimes & Son allege that consumers paid the company for repair work on their heating or air conditioning systems but those repairs were not successfully completed. Most consumers also stated that the company would not return their phone calls.

According to one Memphis man, he purchased a central air conditioning system from the company in October 2011. The installation was never completed. Promises to come back and finish the work were not kept. The system is still not operational. “I would just like for Mr. Grimes to get the air conditioning unit functioning or return the $800 purchase price,” the man told the BBB.

Another Memphis man paid the company $2800 to install a central air conditioning unit. “The air conditioning unit’s cooling seemed to be limited to one room, that is how it has been ever since,” he told the BBB. Subsequent attempts to contact the company were in vain. “I just want him to live up to his promises and make matters right,” the man said.

And a Mason TN woman told the BBB, “He will not return calls nor will he complete the work he has been paid for. He hung up on me.”

Grimes told the BBB that the company went out of business in the spring of 2011. However, consumer complaints filed since that time indicate the company has continued to do work.

BBB Tips for Hiring a Heating and Air Conditioning Service Company:

Check out the company’s reputation with the BBB. A company that hasn’t responded to other consumers’ complaints may not address yours if something goes wrong.
If you don’t have a company in mind, ask the BBB for a list of BBB Accredited Businesses in this industry. BBB Accredited Businesses have pledged to do the job, do it right and take care of any problems that may arise.
Ask if the company and its employees are licensed and insured. Then check with the licensing agency to make sure that information is current.
Compare prices and service packages. Get at least three estimates for any air conditioning repair or maintenance work. All bids should be in writing and should provide a full description of the services to be provided and the materials to be used.
Review warranty coverage. Find out if the company offers any type of warranty or guarantee and make certain you understand the terms and conditions of the coverage. Also, be sure to check the warranty on your current air conditioning unit to determine whether any repairs or replacements may be covered.
Ask about energy efficiency. Many new air conditioning units are manufactured to be significantly more energy efficient than others, which often qualifies them as tax deductions. Make sure you get the necessary paperwork to cash in on those savings.