House Call of Memphis Earns F Rating with the BBB
October 10, 2012, Memphis TN - The BBB of the Mid-South is issuing a consumer alert about House Call of Memphis, a residential cleaning company located in Memphis TN. The BBB has processed 14 complaints against the company since January 2011. House Call of Memphis failed to respond to most of them until the BBB advised the company it would be issuing a consumer alert. One complaint remains unanswered and eight are unresolved. House Call of Memphis has earned an F rating with the BBB.
Complainants allege that they had trouble getting in touch with the company to schedule appointments, scheduled appointments were not kept, and work that was done was not completed satisfactorily. In some cases, complainants allege that House Call of Memphis missed multiple scheduled appointments, with no notification. Consumers also complained that the company failed to respond to their phone calls or emails. Many of the complainants had purchased coupons for the company’s services through group buying sites.
“Group buying sites provide consumers with even more choices in terms of products, services and bargains,” said Randy Hutchinson, BBB of the Mid-South president. “However, consumers shouldn’t be so swayed by the deal that they forget to do their due diligence on the company. It only takes a moment to check a company’s record with the BBB and it doesn’t cost a thing.”
One Memphis woman who purchased 2 coupons quickly booked both appointments. The first cleaning was unsatisfactory. “None of the floors had even been swept!” she stated in her complaint. House Call of Memphis offered to come back on another day to finish the job, but didn’t show up for that or the second cleaning date that was scheduled.
Another frustrated consumer said, “It was unacceptable to not show at the agreed upon time.”
And a Cordova man told the BBB, “In short, this company does not honor pre-paid commitments or do what they say they are going to do.”
The BBB reminds consumers to follow some simple, common sense rules when dealing with a company they haven’t done business with before.