BBB Business Review

BBB Accredited Business since 10/01/2009

Roof Pro, LLC

Phone: (901) 465-5558Fax: (901) 466-17127505 Appling Center Dr Ste 112, MemphisTN 38133-5084 Send email to Roof Pro, LLC

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Roof Pro is a residential and commercial general contractor specializing in roof replacement and repair. They utilize the latest cutting edge methods of roof installation, and thermal leak detection. They have over 20 years local roofing experience.

BBB Accreditation

A BBB Accredited Business since 10/01/2009

BBB has determined that Roof Pro, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

BBB verifies that BBB Accredited Businesses have required competency licenses when they apply for or renew their accreditation and encourages you to re-verify them. BBB does not routinely check licensing requirements or status on non-accredited businesses and recommends that you do so.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Roof Pro, LLC's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on Roof Pro, LLC

Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1 Customer Review

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
12/15/2014Problems with Product / Service | Read Complaint Details

Existing cupola damaged during roof replacement. Agent could not find contractor. He ok'd our procurement of contractor and $1200 repair. No payment.
Residential roof replacement contract made with Roofpro, LLC through their agent **** on July 24,2014. $17,325.00 deposit paid July 24, 2014. Roof replacement completed and full balance $17.325.00 paid August 6,2014. Damage noted to rear guttering and cupola and reported to ****. He arranged gutter repair that was completed satisfactoraly. Over several weeks, he was unable to arrange repair of cupola. I offered to find contractor and notified him of repair cost before repair work contracted, and that I would pay repair contractor and be reimbursed by Roofpro. He agreed with $1200.00 cupola repair cost and payment arrangement. Cupola repair completed October 20,2014. I paid contractor as agreed. I made multiple texts/calls to ****, who stated he notified Roofpro to send check. To this date, I have received no $1200.00 refund from Roofpro.

Desired Settlement
I am seeking $1,200.00 repair cost for cupola damaged by Roofpro roofers.

Business Response
**** ****** was the estimator assigned to *************. He is no longer employed with Roof Pro. Upon his termination, he did not notify Roof Pro of the situation regarding Mr.******' cupola. Upon notification from the BBB, ************ (General Manager) contacted Mr.****** to discuss. Mr.****** agreed to submit a copy of his receipt to Roof Pro for reimbursement. Roof Pro issued a check to reimburse Mr.****** on 11/18/14.

Additional Information

BBB file opened: 12/28/2007Business started: 03/13/1998Business started locally: 01/01/2005
Type of Entity

Limited Liability Company

Contact Information
Principal: Mr. Sean Coleman (General Manager)Ms. Becky Coleman (Owner)
Business Category

Roofers, Home Builders

Products & Services

Roof Pro offers residential and commercial roofing and repairs. They are proud to be recognized in the top 3% of roofing contractors nationally as a GAF Master Elite roofing contractor.

Refund and Exchange Policy

Roof Pro proudly offers a 100% money back guarantee for labor on all leak repair services.

Alternate Business Names
Heirloom Construction (former), Heirloom Homes & Construction, LLC (former), Roof Pro of Memphis, LLC
Industry Tips
General Contractors/Home Improvement Contractors

Map & Directions

Map & Directions

Address for Roof Pro, LLC

7505 Appling Center Dr Ste 112

Memphis, TN 38133-5084

To | From


1 Locations

  • 7505 Appling Center Dr Ste 112 

    Memphis, TN 38133-5084

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in West Tennessee, North Mississippi & East Arkansas. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Roof Pro, LLC is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


Additional Email Addresses


BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


BBB began including complaint response text in BBB Business Reviews on July 31, 2013.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.


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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.