BBB Business Review

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Consumer Complaints

BBB Accredited Business since 01/01/2009

Roof & Home Solutions

Phone: (901) 212-0994Fax: (901) 373-3115

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BBB began including complaint response text in BBB Business Reviews on July 31, 2013.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
04/07/2014Problems with Product / Service | Read Complaint Details
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Complaint
Roof and Home Solutions were contacted to fix 2 roof leak issues. Both leak repairs were performed but only 1 was successful. No return for 2nd.
We contacted Home and Roof Solutions several time via cell phone but no reply. Each rain we attempt to contact the company for leak detection but still no reply.

Desired Settlement
Return to fix the second leak. Payment has already been rendered.

Business Response
I will contact the consumer and schedule a return visit and fix the second leak at no additional charge! I apologize for any misunderstanding!

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.