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Consumer Complaints

BBB Accredited Business since 12/01/2012

Done Rite Roofing & Restoration, LLC

Phone: (662) 890-9941

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BBB began including complaint response text in BBB Business Reviews on July 31, 2013.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)BBB Closure Definitions
10/17/2013Problems with Product / Service | Read Complaint Details
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Complaint
I have call Done Rite 10 times
I call Done Rite 10 times since my roof started leaking, I was told the first time I call they would have somebody out the next day, that has been 2 months still have not sent anybody out. Every time I call they say I am on the list, but still nobody come. My call now are not being return, I don't know what else to do.COMPLAINT # XXXXXXXX
COMPANY INFO
NAME: Done Rite Roofing & Restoration, LLC BBB MEMBER : YES
ID #: XXXXXXXX *** :NO CARE: NO
BBB ONLINE: YES
CONTACT : ***** ******
ADDRESS:: **** ******* *** *** D **** OPEN : October 2010
Olive Branch, MS XXXXX-XXXX RATING: A-
PHONE: XXX XXX-XXXX REPORT EXPIRES: Dec 18, 2015
FAX: XXX XXX-XXXX
TOB Desc: XXXXX - Roofers
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CONSUMER INFO
NAME: ***** ****** DAY PHONE : -
ADDRESS: *** *********** **** *** ***** : XXX XXX-XXXX
******** **
XXXXX EMAIL : ********@att.net
$ VALUE: $0.00 *** :
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DETAILS
CONCERNING: Repair Issues
OPENED 13 October 2013 CLOSE CODE : 1 - New Complaint Pending Review
CLOSED CLOSED BY :
ENTERED BY:
ASSIGNED TO: **** *****

NATURE OF DISPUTE:would like to withdraw a complaint file early
I would like to withdraw a complaint that I file early about a repair issue. The Sales Representative that I talk to, and told my problem said he would send somebody out never told anybody about it. The owner call after he found out about my complaint, and sent someone out, and solve the problem. The Salesman that worked for him , I was calling no longer work there, so that why he never got my call. I'm sorry about the complaint that I file and really would like for you to withdraw it if possible. Thank you so much for your time on this issue.

DESIRED RESOLUTION::Everything settle, thank you so much.

******** *********

*********


Date Staff Description Letter

XXXX-XX-XX web 100 - Information/Complaint Received by BBB


Desired Settlement
I just want my leak fixed

02/28/2014Problems with Product / Service

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.