Upon moving, my deposit was not returned. Reason they gave (verbally only) is invalid.
For 3+ years I resided in a duplex managed by EZR. I took care of the place as if it were my own & was never late paying rent. Upon moving I cleaned the place spotlessly, much better than it was when I moved in. On the day I had set to be completely vacated from the apartment,4/30/14,I came down with a stomach virus & was too sick to get out of bed so I was unable to totally vacate that day. I have witnesses to vouch for me. I went to the apartment the following day, 5/1/14, & emptied the remainder of my things out of the apartment & finished the cleaning. As instructed earlier by the owner,I left the keys in a designated kitchen drawer since it was late evening before I was done. I sent a text to the owner to let him know. From 5/1/14 I no longer had access to the apartment. On 5/3/14 the owner texted me that I had left some clothes in a small closet. I texted him back asking if I could come pick them up but he never responded even after numerous texts from me. On 5/4/14 he texted me to let me know I could come by and pick up my clothes. I went immediately after I saw the text and removed my clothes from the closet. I also removed a rug that belonged to my daughter from the garage. He told me how pleased he was of the cleanliness of the apartment but said he was going to have to paint the walls because where I touched up didn't match. I had used the paint that was left from the previous painting which he told me to use. However,since the paint on the walls was old and faded,there was a slight variance which was not apparent until it dried. Also,when I moved in 3+ years earlier there was an old,oversized,broken mirror in the small garage. I was not even aware until I moved that the mirror had been broken even more. I had put my workbench in front of it thinking that would protect it. I did not move the mirror since it was not mine. The owner told me since he had to clean up the mirror and paint the walls,he was keeping my deposit. If given the chance,I would have gladly taken care of both in order to get my deposit back. When I complained he told me to take it up with EZR,the property manager. I called EZR and they gave me the name of the lady I needed to speak with but she was busy. I left a voicemail but she never returned my call. After three days I called again. This time she was available. She told me I was not getting my deposit back because I did not vacate until 5/5/14,which was untrue. I sent a demand letter to the Property Manager at EZR by certified mail on 6/10/14 asking for most of my deposit back. I agreed to them keeping prorated rent for one day since I turned my keys in 5/1/14. They never responded. On 6/24/14 I sent an email to the Property Manager asking for something in writing which would state the reason(s) they were keeping my deposit and for a breakdown of the charges. As of 6/27/14 there has been no response. Other complaints against EZR: undisclosed information: 1.Before I moved in I was told that the detached garage went exclusively with my apartment; however,when I moved in,the downstairs tenants were using it. This took several weeks to resolve; 2.I was told that the beautiful gas logs that I was looking forward to using worked. However,after I moved in I was told they could not be connected because there was a safety issue; 3.Not only was I sharing water with the downstairs tentants,who were being billed for the meter without the knowledge of either of us, but we also shared a hot water heater at their expense. This was a huge issue if we both used the water at the same time because one of us would get no hot water. On two occasions when the downstairs tenants moved out the water & also the gas to the hot water heater was shut off so I was without water for 5 days the 1st time & 2 days the 2nd time; 4.There were plumbing issues in both apartments that went unresolved for months. It costs $100+ to file a claim in small claims court & I really do not have the funds. I just want my deposit back!
Of the $950 deposit, excluding $31.23 for one day prorated rent, I expect to receive $918.77.
(The consumer indicated he/she DID NOT accept the response from the business.)
That is not a proper response. That is the letter than the attorney wrote to me prior to his having all the facts. Even though he did not accept the facts I gave him as truth since it did not come from the property manager or landlord, I feel they need to communicate further so that he can hear the facts from them.
Final Business Response
While we unequivocally dispute the allegations presented by Ms.***** in her complaint as stated in prior correspondence from our attorney, the decision has been made by the management and the owner of the premises formerly occupied by Ms.***** to refund the security deposit. A check for the deposit is being mailed to Ms.***** this afternoon.